ServiceNow Business Consultant

As a ServiceNow Business Consultant at Devoteam you are the primary link between our clients'
business stakeholders and the technical delivery team. You lead and animate client workshops to
understand business needs and co-design the right solutions translate functional requirements into
scalable configurations and guide clients through process optimization using ServiceNow's platform
capabilities. You own your engagements end-to-end from requirements gathering and solution design to
training and go-live support while proactively identifying risks dependencies and opportunities for
improvement.
At Devoteam we lean into change and embrace emerging technologies from day one. Every consultant
receives dedicated AI training and modern tools designed to streamline daily work amplify expertise
and fast-track learning.

Responsibilities
Lead and animate client workshops to understand business needs and co-design the right
solutions
Partner with business leaders to assess analyze and improve business processes
Translate business and functional requirements into epics user stories and scalable technical
configurations
Facilitate stakeholder workshops discovery sessions and process improvement discussions
Advise clients on ServiceNow capabilities and industry best practices
Provide end-to-end training and support to end-users and key stakeholders
Create and maintain documentation of processes requirements and workflows
Proactively identify risks dependencies or improvement opportunities within your scope of
work
Collaborate with developers and architects to ensure solutions match business needs

Qualifications :

Requirements / Qualifications
3 years of experience in ServiceNow configuration and functional consulting
Strong understanding of ServiceNow platform capabilities and enterprise workflow processes
Fluent in Dutch and/or French plus English; excellent communication skills with technical and
non-technical stakeholders
Ability to convert complex functional needs into technical specifications
Experience with Agile/Scrum methodologies and product backlog management
Strong documentation analytical and problem-solving skills
ServiceNow certifications (e.g. CSA CIS or CAD) are a plus

Mindset & Work Ethic
Customer-oriented and quality-driven

Autonomous with a proactive mindset you don't wait to be told you anticipate
Agile adaptable and collaborative

Nice to Have
Experience leading workshops and end-user training sessions
Experience in greenfield implementations (from scratch)
Background in process governance and continuous improvement
Experience with AI on the ServiceNow platform (e.g. Now Assist Control Tower) is a plus
provided it can be demonstrated with concrete examples

Additional Information :

What We Offer

• A challenging and varied role within Devoteam.

• A competitive salary package including company car net allowances meal vouchers and group insurance.

• Continuous learning opportunities: certifications training budgets conferences and internal knowledge-sharing.

• A hybrid work model with modern inspiring office spaces designed for collaboration.

• A culture that values innovation autonomy and personal growth.

Remote Work :

No

Employment Type :

Full-time