ServiceNow Architect

As a ServiceNow Architect at Devoteam you own the technical vision and design authority for our
clients' ServiceNow platform. You lead the creation of detailed technical designs bridge business and
technical stakeholders and ensure implementations align with enterprise architecture security and
compliance standards. You mentor consultants across the practice drive integration and performance
best practices and proactively surface risks dependencies and improvement opportunities across the
solutions you own.
At Devoteam we lean into change and embrace emerging technologies from day one. Every consultant
receives dedicated AI training and modern tools designed to streamline daily work amplify expertise
and fast-track learning.

Responsibilities
Define the architecture of ServiceNow implementations and oversee their successful delivery
Lead the creation of detailed technical designs that leverage ServiceNow capabilities effectively
Serve as expert advisor in solutioning sessions bridging business and technical stakeholders
Design and maintain integrations with enterprise systems (Active Directory Workday Jira and
similar)
Drive adherence to QA security and coding best practices across delivery teams
Mentor consultants and developers and foster practice growth through documentation and
knowledge sharing
Host Design Authority meetings for technical solution reviews
Proactively identify risks dependencies and improvement opportunities across your scope of
ownership
Monitor instance performance and manage upgrade cycles

Qualifications :

Requirements / Qualifications
5 years implementing or architecting ServiceNow solutions including significant enterprise-
scale delivery
ServiceNow Certified Technical Architect (CTA) or Certified System Administrator plus multiple
CIS certifications
Expert-level understanding of ServiceNow data models APIs (REST/SOAP) and platform security
Proven experience integrating third-party systems and enterprise applications
Strong stakeholder management communication and mentoring skills
Fluent in Dutch and/or French and a good command of English

Mindset & Work Ethic
Customer-oriented and quality-driven

Comfortable balancing a "configure over customize" mindset with the flexibility to tailor when
needed
Collaborative agile and hands-on with mentoring

Nice to Have
Certified Master Architect status or additional ServiceNow certifications
Experience in greenfield implementations (from scratch)
Public sector or regulated-industry security/compliance experience
Experience with AI on the ServiceNow platform (e.g. Now Assist Control

Additional Information :

What We Offer

• A challenging and varied role within Devoteam.

• A competitive salary package including company car net allowances meal vouchers and group insurance.

• Continuous learning opportunities: certifications training budgets conferences and internal knowledge-sharing.

• A hybrid work model with modern inspiring office spaces designed for collaboration.

• A culture that values innovation autonomy and personal growth.

Remote Work :

No

Employment Type :

Full-time