Service Desk Officer JP055102

We are looking for an experienced Service Desk Officer to join a Digital Service Desk team and provide first- and second-line IT support to approximately 1450 employees and external partners.

You will be part of a collaborative team and act as a key point of contact for users experiencing IT-related issues.

• Provide first- and second-line IT support to internal users and external partners.
• Register manage and resolve support tickets through TOPdesk.
• Provide support via the helpdesk telephone email and in-person service desk.
• Assist users with hardware and software-related issues.
• Install and configure Windows 11 laptops for new employees and replacement devices.
• Provide support for:
  • Microsoft Windows 11
  • Office 365
  • Laptop hardware and peripherals
• Support users working with SAP and where applicable AS400.
• Participate in the helpdesk rotation covering telephone support and the on-site service desk.
• Work closely with Digital Systems and Digital Infrastructure teams.
• Ensure support is delivered according to established SLAs.

• Strong experience in first- and second-line IT support.
• Advanced knowledge of Microsoft Windows.
• Advanced knowledge of Office 365.
• Strong knowledge of laptop hardware and troubleshooting.
• Experience with ticketing systems; experience with TOPdesk is an advantage.
• Knowledge of SAP is a plus.
• Strong customer service and communication skills.
• Ability to work effectively both independently and as part of a team.

Dutch Native or Bilingual Proficiency Essential
English Professional Working Proficiency

Location: Aartselaar Belgium
Work model: On-site
Start: As soon as possible
End date: 19 October 2026
Duration: Approximately 2 months
Workload: Full-time
Daily rate: 600700

If you are an experienced IT Support / Service Desk professional with strong knowledge of Windows Office 365 laptop hardware and first- and second-line support we would like to hear from you.