Onsite Support Engineer

Location: Brussels Belgium
Duration: 6 months
Start Date: ASAP
Experience: 810 years

We are looking for an experienced Onsite Support Engineer to provide end-user IT support across desktop mobile device and meeting room environments.

• Provide onsite and remote support for Windows laptops desktops and peripherals.
• Troubleshoot hardware software operating system and application issues.
• Support Microsoft 365 applications including Outlook Teams OneDrive and Office Suite.
• Perform device installations replacements upgrades and asset management.
• Support Apple iPhones iPads and Android smartphones and tablets.
• Configure email Teams VPN and mobile applications.
• Manage device enrollment through Microsoft Intune or other MDM solutions.
• Support Microsoft Teams Rooms and video conferencing equipment.
• Troubleshoot meeting room displays cameras microphones speakers and collaboration devices.
• Perform pre-meeting checks and provide executive meeting support when required.
• Coordinate with AV vendors to resolve complex issues.
• Provide onsite technical support to infrastructure network security server and workplace teams.
• Perform cable patching equipment installation device replacements and connectivity checks.
• Manage incidents and service requests through ServiceNow or equivalent ITSM tools.
• Ensure SLA compliance and maintain accurate asset and CMDB records.
• Participate in site audits technology refresh projects and operational improvement initiatives.

• 810 years of relevant IT support experience.
• Strong knowledge of Windows 10/11 operating systems.
• Experience supporting Microsoft 365 Teams Outlook and OneDrive.
• Hands-on experience supporting Apple and Android mobile devices.
• Knowledge of Microsoft Intune and mobile device management.
• Experience with Microsoft Teams Rooms and meeting room technologies.
• Basic networking knowledge including LAN Wi-Fi TCP/IP and VPN.
• Familiarity with ServiceNow or similar ticketing systems.
• Strong hardware troubleshooting and IT asset lifecycle management skills.
• Excellent communication customer service and problem-solving abilities.