IT Data Support Management Service

As a Software Governance SaaS & License Management Consultant you will act as the central owner of the software governance process execution and monitoring.

You will ensure that:

• All software and SaaS solutions are properly assessed approved and inventoried
• Governance processes are effectively applied measured and continuously improved
• Licenses are controlled optimized and aligned with real usage

This is a hands-on coordination and governance role combining operational rigor with continuous improvement responsibilities.

Key Responsibilities:

1. Governance Process Ownership & Monitoring

• Execute and monitor the end-to-end software and SaaS governance process
• Ensure that all required security compliance procurement and architecture checks are consistently applied
• Define and track governance KPIs (e.g. lead time compliance rate process gaps)
• Identify bottlenecks inefficiencies and governance gaps
• Drive continuous improvement of governance processes tools and ways of working
• Promote a pragmatic governance approach balancing control and business agility

2. Software & SaaS Intake Governance

• Govern the intake of new software and SaaS requests
• Ensure no tool is introduced without proper approval and validation
• Challenge requests by identifying existing internal solutions
• Coordinate and follow up all required reviews and approval.

3. Software Inventory & Data Quality

• Ensure that all software and SaaS solutions are correctly inventoried and maintained
• Own and maintain the software catalogue / SaaS inventory including:
  • Solution details
  • Ownership
  • Approval status
  • Licensing model
  • Lifecycle status
• Ensure completeness accuracy and consistency of inventory data
• Reduce shadow IT by improving visibility and governance coverage

4. License Management & Optimization

• Manage licenses under Digital Workplace responsibility
• Ensure timely renewals and contract follow-up
• Monitor license usage and identify optimization opportunities
• Analyze usage reports and drive cost optimization actions
• Ensure alignment between purchased licenses and actual usage
• Contribute to license governance best practices and policies

5. Stakeholder Coordination

• Act as the central coordination point between:
  • Business teams
  • Digital Workplace
  • Architects
  • Information security & data protection
  • Procurement & vendor management
  • Other IT teams
• Ensure smooth collaboration and timely decision-making
• Proactively follow up and drive actions to closure

6. Reporting & Continuous Improvement

• Produce and analyze governance and license usage reports
• Define and track KPIs for service performance and governance effectiveness
• Identify trends risks and improvement opportunities
• Improve transparency and reporting for stakeholders and management

7. Documentation & Process Enablement

• Maintain and improve governance documentation (Confluence SharePoint etc.)
• Ensure processes are clear accessible and understood by stakeholders
• Support integration of governance into procurement and tender processes
• Contribute to standardization and simplification of governance flows

Requirements:

• You are able to speak read and write fluently English and French or Dutch.
• 3 to 4 years of experience in:
  • IT Governance
  • IT License Management
  • Software/SaaS coordination
• Strong understanding of:
  • Software/SaaS intake and approval processes
  • Governance frameworks and compliance topics (GDPR vendor risk security review)
• Proven experience with license management or usage monitoring
• Strong stakeholder coordination skills across multiple domains
• Strong ownership mindset: proactive structured autonomous
• Analytical mindset with experience in KPI definition and reporting
• Excellent communication skills (business & IT)
• Experience with documentation tools (Confluence SharePoint etc.)
• Structured and detail-oriented with strong follow-up discipline
• Able to manage complexity and incomplete information
• Hands-on and solution-oriented
• Strong communicator who can bridge business IT and governance topics
• Focused on both control and continuous improvement

Nice-to-Have:

• Experience in a regulated or international environment
• Experience with:
  • SaaS lifecycle management
  • Procurement / tender processes
  • Software asset or license governance
• Familiarity with tools such as:
  • ServiceNow Ivanti Jira
  • Power BI Excel Power Apps
• Knowledge of ITIL or service management best practices
• Exposure to AI governance or EU AI Act

Required Skills:

SAASSHAREPOINTDOCUMENTATIONLICENSE MANAGEMENT