Digital Product Manager

Belgium Kortrijk

In 2016 our founders wanted to feed their dogs - named Edgard and Cooper - pet food they could feel good about. The kind of food that was as good for the planet as it was for their pets. But when they couldnt find this they decided to make their own. Now 10 years later our pack has over 200 employees and we are beyond proud to be part of the B Corp movement.

Want to find out more about us Click HERE

Our D2C channel is where we meet pet parents directly. No middleman no shelf to fight for. Its how we build real relationships with the people (and pets) who love our food.

And its not a side project. Our webshop is a serious business in its own right representing a significant share of everything we sell with a subscription base a real tech team behind it and years of compounding growth already on the clock. Youd be stepping into something that works with the mandate to make it considerably bigger.

Were looking for a D2C & Digital Product Manager to own the roadmap that gets us there. Youll lead our Digital Product Team (2 full stack developers a data engineer and product designer) and report directly to our Head of D2C.

You wont own the P&L. Youll own the roadmap that drives it which in practice means you decide what we build in what order and why.

Own the roadmap that drives the channel

You decide what we build next and what waits. That means holding a clear point of view on where the growth actually is translating it into a prioritised roadmap and defending it when six good ideas arrive in the same week. Youll be measured on whether the channel grows profitably and sustainably not on how many things got shipped.

Turn first-time buyers into a pack that stays

First purchase subscription loyalty. Thats the journey and its yours to design end to end. Every step where a pet parent hesitates churns or quietly stops caring is a step you get to fix. CAC LTV AOV retention and variable margin are the scoreboard and CRM is one of your sharpest tools for moving them.

Own the campaign calendar

Product launches seasonal moments always-on lifecycle flows. You plan them build them with your team run them and evaluate them honestly afterwards together with Brand and Media.

Lead a team of four by example

Two full stack developers one data engineer one product designer. Youll set the direction protect their focus coach them and raise the bar on craft. You wont be doing their jobs but they should never feel like theyre building for someone who doesnt understand what they do.

Keep us ahead on new technology

Including AI and including whatever comes after it. Youll have an opinion on which new tools genuinely change the work and which ones are noise and youll put the useful ones in front of the team rather than in a deck.

Weve built a headless shop on React Shopify with Klaviyo for CRM and lifecycle and Contentful for content. We design in Figma and the team runs on Notion. You dont need to have used all of it. You do need to be genuinely at home in a modern digital stack.

Youre commercial to the bone. You can look at a roadmap and say which item moves LTV and which one just moves a ticket to Done. Youve lived with numbers like CAC AOV variable margin retention and forecast accuracy and when one of them slips you know which lever to reach for.

Youre hands-on in the engine room. You write the copy for the test yourself rather than waiting three weeks for a copywriter. You click through the feature before it ships. When the data doesnt explain the behaviour you call a customer. Not because nobody else will but because you want to know.

Youve led a team of strong individual contributors. Developers designers data people. Specialists who are better at their craft than you are and who can tell within a week whether you actually respect it. Youve given them direction and honest feedback protected their focus and helped them get better at what they do. Youll be leading four of them from day one so this one matters.

You live in the middle of Marketing Design and Technology. Youre as comfortable debating a campaign angle as you are reviewing a prototype or talking through a data model with an engineer. Those three worlds meeting is where you do your best work.

You prioritise like saying yes has a cost. Because it does. There will always be more good ideas than capacity and youre the one who decides. Youre comfortable being the person who says not this quarter and explaining why.

You build brands not discounts. Youve seen what promo-led growth does to a business over time and it doesnt excite you. What excites you is a customer who comes back because they love the thing not because it was 20% off.

You know CRM is a craft not a send button. Youve built lifecycle programmes where the timing the segment and the message all earned their place. You can tell relevant communication from noise and so can your customers.

You get people around you moving without needing the org chart. Brand Media & Partnerships Logistics and Finance all have their own plans. You create clarity you build the shared one and people follow it because it makes sense.

You care about pets. Edgard and Cooper were real dogs and everything we make still starts from one question: is this actually good for the animal eating it You need to care about that answer. Ideally you live with a cat or a dog yourself and know exactly how it feels when the food runs out on a Sunday evening. For us this is essential not a nice-to-have.

You bring 5 years of experience in D2C e-commerce or digital product and youre fluent in Dutch and English.

At Edgard & Cooper work should feel as good as a belly rub. Heres what we offer:

• Competitive salary package that matches your experience

• 32 holidays per year the option to take an extra month off to fully recharge

• Flexible working from home one month per year working from anywhere

• Company retreats fun team activities and a Volunteering Day

• Wellbeing program

• Bring your pets to work pet food for your furry friend

• Learning and growth opportunities in a fast-growing international scale-up

1. Intro call with Bieke Sr Talent Acquisition Specialist (25) - online

2. Call with Vincent D2C Lead (30) - online

3. Work session (90) - on-site

4. Closing chat with Vincent and Wouter Marketing Director (45) - on-site
   

Equal opportunities

We believe the strength of a Pack comes from its diversity. We strive to create an environment where every person feels valued and empowered. So no matter who you are where you come from what you believe in or what your dreams are we welcome you and look forward to receiving your application. If your circumstances require any special arrangements at any stage of our interview process please let us know.

Accessibility: Our HQ office and satellite sites are wheelchair accessible.