Customer Experience Consultant
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Job Summary
Ever wondered how the products you buy in your local supermarket are transported to Europe Amazed by the speed at which your new sneakers are delivered to your home Were you impressed by Maersks contribution to the distribution of millions of vaccines globally You can now become a part of one of Times Top 100 Most Influential Companies shaping the future of Transport and Logistics.
In Maersk we put our customers first! We develop partnerships by understanding our customers business developing personalized supply chain solutions and collaborating towards a carbon neutral future for transports and logistics.Join ourCustomer Experience team andstart your own exciting journey in this fast-paced industry!
This is why you should join us
We offeran exciting job opportunity in an internationally growingbusiness environment characterized by high pace.
You will be working in a team of7motivated and engaged people with a diverse background who bring a smile to their customers every day.
We have flexible working hours. Our officeis located in Berchem (near Antwerp). On top weoffer:
Diverse international career opportunities
Regular team events to encourage a tight-knit workplace
Open offices with coffee lounges promoting collaboration conversation and teamwork
Aculturevaluingand drivingcollaboration personal development and opendialogues
An attractive compensation package including an annual bonus based on the companys performance
Contribution to gym
Daily fresh fruitsand coffee in the office
Your typical tasks are the following
Within shipping and logistics proactive communication and information flow towards our customers is the key in ensuring transparency end-to-end.
Proactively monitor all outgoing and incoming cargo for your customers advising them on our e-solutions and service offers answering customer requests via email telephone or chat
Findingout-of-the-boxsolutions that improve the supply chain of your customers
Take full ownership of the customer experience by managing the end-to-end shipment process remaining current on changes in local & foreign rules internal & external procedures and product developments and by maintain a solid understanding of the cargo you aretransporting via road rail or sea.
Act as the primary contact for customers and build strong relationships withthem understand their business service needs and drivers to continuously improve cooperation
Work independently while also sharing knowledge and best practices with the team
Be open to change and drive customer experience improvement initiatives
The job is right for you if you are
Someone with a passion for customer service and succeeding as a team
An empathetic person whois an excellent communicator relating well to all kinds of people
Somebody with aninterest indigitalization and shaping thedigitalfuture of customer experience
FluentinFlemishand in English
A nice-to-have would be if you have experience within customer service or sales or a background within the shipping and logistics industry.
In Maersk we are on a vision to become the Global Integrator of Container Logistics and strive to create value for our customers - connecting and simplifying our customers supply chain.If you want to join us on this vision we are very much looking forward to your application.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
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About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
