C005093 Network Operations Analyst (NS) MON 31 Aug

Deadline Date: Monday 31 August 2026

Requirement: Network Operations Analyst

Location: Brussels BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 418

Required Start Date: 6 October 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

The scope of work includes:

• Delivering first- and second-line operational support for network services.
• Monitoring maintaining troubleshooting and optimizing network infrastructure.
• Supporting infrastructure deployment asset replacement and technology refresh projects.
• Implementing network configurations upgrades and security controls in accordance with established standards.
• Maintaining technical documentation operational procedures and configuration records.
• Supporting security compliance activities infrastructure validation and acceptance testing.
• Collaborating with internal stakeholders service providers and project teams to ensure effective service delivery.
• Providing operational support outside normal business hours when required.

Deliverables:

• Reliably and timely resolution of network incidents and service requests.
• Stable secure and well-maintained network infrastructure supporting business operations.
• Successful staging testing deployment and commissioning of network equipment for infrastructure projects.
• Accurate and current technical documentation operational procedures and configuration backups.
• Effective support for security assessments infrastructure validation and compliance activities.
• Recommendations that improve network performance resilience operational efficiency and service quality.
• Regular reporting on operational activities project progress risks and issues

Duties and Role:

• Provide first- and second-line support for enterprise network infrastructure diagnosing and resolving incidents in a timely and systematic manner.
• Install configure replace maintain and troubleshoot routing switching authentication and related network technologies.
• Monitor network performance identify emerging issues and implement corrective or preventive actions to maintain service availability.
• Support Cisco Identity Services Engine (ISE) administration to facilitate client provisioning moves additions and changes.
• Perform routine operational maintenance including configuration management backups and system health verification.
• Support network infrastructure projects through equipment preparation staging testing deployment migration and acceptance activities.
• Assist in security assessments infrastructure validation and implementation of mandatory security controls.
• Maintain Standard Operating Procedures (SOPs) technical documentation and configuration records to support operational continuity.
• Identify opportunities for process performance and infrastructure improvements and recommend practical solutions.
• Liaise effectively with internal teams NCIA Service Lines and external service providers to coordinate operational and project activities.
• Work independently with limited supervision while contributing effectively within a collaborative technical environment.
• Participate in operational planning status meetings and technical reviews providing clear updates on assigned activities.
• Perform additional duties including planned out-of-hours support as required to maintain service continuity.

Skills Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Possesses a bachelor degree with 4 years post-related experience;
• Hold a valid Cisco Certified Network Professional certification;
• At least four years support experience with Campus (SD-Access) and Datacentre network systems (ACI);
• At least two years support experience with DNS DHCP and IP address Management systems (IPAM);
• At least two years experience with Cisco ISE;
• At least two years experience with network monitoring system such as Cisco Prime Cisco CCC Zabbix; Cisco NDFC;
• At least two years experience with support and implementation of Wireless network systems;
• Experience with support of multi-tenancy network environments and multicast network technologies;
• Support experience and knowledge of Firewall systems;
• Experience with the support and implementation of Network Load Balancing techniques.

Desirable qualifications:

• Support experience with VMWare virtual network systems;
• Support experience with Infoblox;
• Working experience with Splunk;
• Working knowledge of PKI certificates and systems;
• ITIL certified in Service Operations;
• Prior experience of working in an international environment comprising of both military and civilian elements.

Required Experience:

IC