AV Automation Support Specialist

The role focuses on troubleshooting configuration testing and deployment of AV automation systems within the MERASE Ecosystem (AV Room Monitoring & Management).

You will act as a technical bridge between AV technicians and software developers combining practical audiovisual expertise with IT and basic programming knowledge to ensure the smooth operation and continuous improvement of meeting-room automation systems.

As an AV Automation Support Specialist you will:

• Act as a technical interface between AV technicians system integrators and software developers ensuring effective communication and coordination.
• Investigate and troubleshoot AV automation issues identifying whether problems originate from AV equipment system configurations or software.
• Provide technical support for audiovisual systems including audio video switching room control and meeting-room management solutions.
• Support software developers by providing technical information feedback and insights regarding AV systems and room installations.
• Develop and maintain configuration templates for deploying AV automation solutions in new meeting rooms.
• Participate in the testing validation and acceptance of new AV automation software releases before production deployment.
• Perform functional and integration testing of AV automation room control and monitoring functionalities.
• Prepare and maintain technical documentation system configurations and operational procedures using Confluence.
• Monitor development activities track technical issues and follow up on tasks using JIRA.
• Support the deployment migration and troubleshooting of new and existing meeting-room automation solutions.

We are looking for a hands-on audiovisual professional with experience in AV automation and control systems combined with a good understanding of IT technologies and basic software development concepts.

The ideal candidate is comfortable working with complex audiovisual installations troubleshooting technical issues and collaborating with both AV engineers and software development teams.

• Aminimumof4yearsofprofessionalexperienceinthefieldor3yearscombinedwithatleastonerelevantcertification.
• Practical experience with Crestron or similar AV automation and control systems including basic knowledge of Crestron programming.
• Knowledge of at least one professional conference system such as Televic Bosch or Sennheiser.
• Good understanding of professional AV technologies meeting-room equipment and integrated audiovisual systems.
• Experience troubleshooting AV automation issues including audio video switching system control and meeting-room management.
• Basic knowledge of IT infrastructure operating systems applications IP-based devices and client/server communication.
• Basic programming or scripting experience with at least one language such as C# Java JavaScript Python or PowerShell.
• Understanding of REST APIs and communication between software systems.
• Experience working with ticketing and incident-management systems.
• Ability to collaborate effectively with technical teams analyse problems and identify appropriate solutions.

• AV Automation & Control: Crestron audiovisual control systems room automation and configuration.
• Conference Systems: Televic Bosch Sennheiser or equivalent professional solutions.
• AV Troubleshooting: Audio video switching equipment integration system control and monitoring.
• Programming & Scripting: Basic knowledge of C# Java JavaScript Python or PowerShell.
• Software Integration: REST APIs data exchange and client/server communication.
• IT & Networking: IP-based devices operating systems and enterprise IT environments.
• Testing & Deployment: Functional testing integration testing configuration and software release validation.
• Technical Documentation: System configurations operational procedures and incident tracking.

The following experience and technical knowledge would be considered an advantage:

• Knowledge C# Java and REST API integrations.
• Familiarity with front-end technologies including JavaScript HTML and CSS.
• Experience with JIRA and Confluence for technical documentation and task management.
• Understanding of Git workflows and version control.
• Basic knowledge of containerisation technologies such as Docker.
• Familiarity with Microsoft Teams Rooms (MTR) Microsoft Intune and Teams Rooms Pro Management Portal.
• Previous experience in environments combining audiovisual technologies software development and enterprise IT infrastructure.

This position combines audiovisual engineering automation support and software integration offering the opportunity to work with modern meeting-room technologies and integrated control systems.

The role is particularly suitable for professionals with a background in AV systems integration Crestron programming AV automation or technical AV support who are interested in expanding their expertise in software-driven audiovisual environments.

Joining Alsena means contributing to high-impact international technology projects within a complex and multicultural environment.

You will have the opportunity to work with advanced audiovisual automation solutions strengthen your expertise in Crestron professional conference systems AV control technologies software integration and enterprise IT environments and contribute to the development and improvement of modern meeting-room automation solutions.

You will work alongside experienced audiovisual specialists and software developers while gaining exposure to complex AV infrastructures automation technologies and modern software development practices.

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