Temporary Chargeback & Fraud Officer (Financial Sector)

Overview: Our client is a leading financial services organization based in Barbados committed to delivering secure reliable and innovative banking solutions to its members. Due to continued growth they are seeking a detail-oriented Chargeback & Fraud Officer to join their Card and E-Services Operations team and support the effective management of card disputes fraud prevention and transaction investigations. This is a 3 - 6-month temporary contract which may convert to a permanent role with a preferred start date in August 2026.

Duties & Responsibilities:

• Timely resolution of all Debit POS and ATM disputes
  
• Accurate preparation of Debit & Credit Advices for dispatch to members.
  
• Examine and action International & Local Card Chargebacks.
  
• Accurate preparation posting and filing of required Journals.
  
• Record investigate and resolve discrepancies and adjustments relating to ATMs & POS terminals
  
• Prepare the necessary Journals for posting to member and General Ledger Accounts.
  
• Communicate in writing with members stakeholders Representative Offices or Branches on completed transaction sets queries or investigations.
  
• Follow record retention protocol.
  
• Closely monitor system performance and institute communication and remedial action.
  
• Ensure fraud prevention mechanisms are constantly monitored and enhanced.
  
• Investigate fraudulent transactions and escalate as necessary.
  
• Identify and exploit formal and informal professional improvement opportunities on a regular basis as agreed in the personal performance plan.
  
• Conduct regular reviews of the organizations programmes and keep abreast of changes to organization policy product and service changes and reporting requirements.
  
• Conduct regular reviews of the policies legislation and regulations related to the transactions within your responsibilities.
  
• Attend training and seminars as necessary following established policies and procedures.
  
• Attend regular training to remain current with Scheme changes in fraud management.
  
• Perform any other duties ancillary or related to the foregoing.
  

• Associate Degree in Business Accounting or a related field.
  
• Minimum of two (2) years experience in a financial services environment managing chargebacks and/or fraud management.
  
• Proficiency in Microsoft Office Suite particularly Word Excel and Outlook.
  
• Strong written verbal interpersonal and analytical skills with the ability to interact effectively with members employees and management.
  
• Ability to plan and execute multiple projects and initiatives while balancing departmental and organizational demands and resources.
  
• Ability to read analyze and interpret general business procedures professional journals and technical information.
  
• Ability to write routine reports and business communications.
  
• Ability to effectively present information and respond to questions from customers employees and management.
  
• Ability to calculate figures and amounts such as interest and other fees associated with products.
  
• Ability to quickly learn specialized card software applications.
  
• Proven ability to supervise a group of employees.
  
• Ability to complete work with quality and accuracy.
  
• Ability to train employees on new and existing products services equipment and software.
  
• Ability to handle confidential information work effectively in a team environment and promote a positive attitude toward teamwork.