Service Coordinator (I.T Solutions Sector)

Overview: Our client is a leading provider of IT support computer and office equipment repairs and maintenance services. They are seeking an IT Coordinator to oversee technical operations lead support teams and ensure the delivery of high-quality IT services to clients in Barbados.

Duties & Responsibilities:

Service Delivery & Client Support:

• Manage contracts (contractor and subcontractor) for break-fix and installation operations for client networks servers desktops laptops workstations and services.
  
• Escalate complex IT issues regarding network architecture or security breaches.
  
• Integrate hardware like SFPs MFPs & Scanners into client IT networks.
  
• Network Setup: Install routers switches and cabling for new client offices
  

Team Leadership & Partner Agreements:

• Hire and train IT support specialists and field service technicians.
  
• Evaluate technician performance using metrics like first-time fix rates.
  
• Help negotiate partner agreements with software providers distributors and OEMs.
  
• Maintain partner certifications with key manufacturers like Fortinet Microsoft Cisco Dell and HP.
  

Strategic Sales Support:

• Assist sales teams by acting as a technical subject matter expert during pitches.
  
• Design technical scopes of work (SOW) for new client onboarding for IT services.
  
• Identify upsell opportunities from basic break-fix services to fully managed contracts.
  

• Bachelors degree in Computer Science Information Technology or a related field.
  

• Minimum of 5 years of experience in IT support with least 2 years in a supervisory role.
  
• CompTIA Network and/or Security certification preferred.
  
• Knowledge of Windows Server and Office 365.
  
• Knowledge of firewalls switches VPNs routing and VLAN configurations.
  
• Experience with EDR IAM firewalls and vulnerability patching.
  
• Familiarity with print servers network scanning and MFP connectivity.