Finance Officer (Insurance Claims Sector)

Duties and Responsibilities:

• Receive and answer telephone face-to-face and electronic queries from members concerning insurance products and services and charges.
  
• Receive applications for insurance and other services and ensure that said applications are accurately completed.
  
• Investigate and solve routine problems of members on matters regarding their insurance accounts.
  
• Identify insurance needs of members and cross sell products and services.
  
• Maintain confidentiality of member information.
  
• Contact members who have complaints or queries about insurance products/services and ensure that the matter is resolved or members are contacted within 24 hours.
  
• Prepare correspondence about to members concerning their insurance accounts.
  
• Keep accurate records for all daily financial transactions.
  
• Record accounts receivable.
  
• Maintain the accuracy of the data contained within internal systems.
  
• Prepare monthly insurance reports and assist with annual report.
  
• Track insurance deposits payments and prepare monthly and /or bi-monthly remittances.
  
• Ensure the effective execution of financial policies.
  
• Liaise with relevant insurance companies to ensure the sharing of relevant Information and correspondence as well as the remitting of payments and refunds.