Customer Experience Representative (Labeling Sector)

Overview: Our client is a market leader in supplying high-quality labeling solutions across multiple market sectors across the Caribbean. Due to growth they are seeking to add a professional to the customer service team based in Barbados.

Duties and Responsibilities:

• Process sales order entry by reviewing customer purchase orders for specifications such as size dimensions quantities raw materials color selection copy position packaging delivery instructions and custom requirements.
  
• Identify and resolve purchase order discrepancies directly with customers.
  
• Enter orders into the computerized management information system and provide customers with order acknowledgements and estimated completion timelines.
  
• Monitor orders to support on-time delivery including regular follow-ups with customers and production teams.
  
• Review all sales order details and communicate accurate job information to production departments.
  
• Conduct daily reviews of open orders and liaise with supervisors and managers across production to ensure accuracy and minimize errors.
  
• Build and maintain strong customer relationships acting as the liaison between customers and sales representatives regarding order status and issues.
  
• Communicate pricing information to customers and keep sales representatives updated on order activities.
  
• Coordinate with sales staff to address customer complaints and initiate credit memos or billing adjustments with the Accounting Department when required.
  
• Assist with the collection of outstanding customer account balances as needed.
  
• Provide clear and professional communication to customers sales teams management and internal staff to enhance customer satisfaction and delivery performance.
  
• Perform receptionist duties periodically (e.g. lunch breaks vacation relief or other temporary coverage).
  

• An associate degree or Diploma/Certificate in Office Administration or a related discipline.
  
• A minimum of five (5) CXC Levels to include Mathematics and English A
  
• Fluent in French would be an asset.
  
• At least 1-2 years experience in a similar role.
  
• Excellent written communication skills with the ability to prepare routine reports and correspondence.