Support Team Lead Jobs in Bangladesh

Manage and lead a team of 30 members ensuring productivity engagement and performance consistency.Monitor and ensure all Service Level Agreements (SLAs) are consistently met.Ensure adherence to Quality Assurance (QA) standards and achieve defined quality targets.Oversee team rostering attendance tra...

WHAT YOU WILL OWN: To manage day to day operation of the commercial team To initiate and manage weekly 1:1 team huddle and team meetings effectively To manage resources planning and implementing sales strategies effectively Ability to motivate and coach agents Ensuring all tickets are solved within...

DescriptionThe Support Team Lead is a player-coach role. You are a hybrid of techie-lover problem-solver business-thinker and customer advocate AND coach. This position focuses on balancing team needs and supporting customers directly. You will take on escalations help manage the support queue and p...