Warehouse Supervisor

The Warehouse Supervisor is responsible for overseeing the day-to-day warehouse operations ensuring efficient inventory management order fulfillment productivity quality and workplace safety. This role leads warehouse teams to achieve operational KPIs and customer service level agreements (SLAs) while maintaining high standards of accuracy efficiency and compliance.

Key Responsibilities:

1. Warehouse Operations & Inventory Management

• Supervise daily warehouse operations including inbound receiving inventory storage picking packing and outbound dispatch.
• Ensure smooth end-to-end workflow to support timely and accurate order fulfillment.
• Monitor operational performance and ensure compliance with established KPIs and customer SLAs.
• Coordinate cycle counts stock takes and inventory reconciliation to maintain inventory accuracy.
• Maintain warehouse organization cleanliness and housekeeping standards.
• Identify and escalate warehouse facility or equipment maintenance issues to minimize operational disruptions.

2. Productivity & Workforce Management

• Monitor real-time productivity using the Warehouse Management System (WMS) including unit picking and other operational metrics.
• Conduct regular warehouse floor inspections to identify and resolve operational obstacles.
• Coordinate manpower allocation across warehouse zones based on workload and order volumes.
• Ensure optimal utilization of warehouse resources equipment and labor to maximize operational efficiency.

3. Quality & Inventory Control

• Enforce barcode scanning procedures and maintain a zero-bypass scanning policy to ensure order accuracy.
• Review daily inventory discrepancies and mis-pick reports to identify root causes and implement corrective actions.
• Monitor product handling practices to minimize inventory damage and maintain stock integrity.
• Ensure compliance with warehouse quality standards and operating procedures.
• Ensure the store is continuously audit-ready maintaining compliance with both warehouse quality standards and local regulatory food safety guidelines.

4. Team Leadership & Performance Management

• Lead supervise and motivate warehouse associates to achieve daily operational targets.
• Provide direction coaching and support to shift leads and fulfilment leads responsible for designated warehouse zones.
• Monitor employee attendance productivity and compliance with company policies.
• Address performance issues disciplinary matters and policy violations promptly and professionally.
• Conduct regular team briefings performance reviews and on-the-job training.
• Foster a culture of accountability teamwork and continuous improvement.
• Take overall responsibility for shift performance and operational outcomes.

5. Workplace Safety & Health (WSH)

• Ensure compliance with Workplace Safety & Health (WSH) regulations and company safety policies.
• Conduct regular workplace inspections and participate in safety risk assessments.
• Enforce 100% compliance with Personal Protective Equipment (PPE) requirements.
• Promote a safe working environment by identifying hazards reporting incidents and implementing preventive measures.

Qualifications :

• Bachelor / Diploma degree in any discipline.
• Proficient in Microsoft Excel including: XLOOKUP VLOOKUP Pivot Tables & Basic data analysis and reporting.
• Ability to communicate in elementary English (spoken and written)
• Other Skills Required: Interpersonal Skills Problem Solving Skills Team management.

Additional Information :

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A vibrant and international team committed to diversity and inclusion.
• Regular company and team events.
• Responsibility from day one in a fast-growing and global company.

Remote Work :

No

Employment Type :

Contract