Manager, Commercial Ops Specialist

Key Responsibilities:

• Support commercial leadership in developing sales and growth strategies.
• Conduct pricing margin and promotion analysis to drive profitability.
• Forecast and monitor revenue and assigned category KPIs.
• Provide commercial insights for category planning assortment decisions and go-to-market strategies.
• Manage relationships with assigned key vendors brands and logistics partners.
• Oversee partner onboarding contract management and SLA compliance.
• Lead negotiations for better terms margins or operational efficiencies.
• Coordinate with supply chain and fulfilment teams to ensure inventory availability and service quality.
• Monitor SKU-level performance and suggest optimizations (e.g. delisting promo focus).
• Resolve day-to-day operational issues between internal teams and external partners.
• Build and maintain dashboards to track sales returns profitability and vendor performance.
• Identify process gaps using data and lead initiatives to improve efficiency and reduce costs.
• Liaise with marketing finance and product teams to ensure campaign alignment and operational feasibility.

Qualifications :

• Bachelors degree in Business Administration Marketing Supply Chain Economics or a related field
• MBA is a plus
• Strong analytical and commercial understanding

Additional Information :

Experience (Industry Preference)

• 36 years of experience in: Q-commerce / E-commerce Grocery retail Modern Trade / Retail Category Management / Commercial / Buying & FMCG
• Experience in handling vendors promotions pricing and category growth is preferred
• Experience working with cross-functional teams and operations is an advantage.

Technical Skills

• Strong Excel / Google Sheets skills
• Experience with dashboards and reporting tools (e.g. Power BI Tableau Looker Studio)
• Good understanding of: Pricing and margin analysis Sales forecasting Inventory and assortment management and KPI tracking and reporting
• Comfortable working with large datasets and performance analysis

Soft Skills

• Strong negotiation and communication skills
• Analytical and problem-solving mindset
• Stakeholder management ability
• Good organizational and time management skills
• Ability to work in a fast-paced environment
• Team collaboration and coordination skills
• Attention to detail and ownership mindset

Location / Field Work Requirement

• Primarily office-based role
• However occasional field visits may be required for: Vendor meetings Store visits Market visits Operational alignment with logistics or fulfilment teams and Frequent coordination with warehouses/stores and external partners may be part of the role.

Remote Work :

No

Employment Type :

Full-time