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Associate, Customer Support
Job Location:
Job Location:
Dhaka - Bangladesh
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
18 August 2026 (23 hours ago)
Posted:
Application Deadline:
15 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Analyze customer dispute cases to understand the underlying issues and prepare comprehensive case summaries.
- Coordinate with the Legal team to collect evidence prepare documentation and support case management.
- Represent foodpanda at consumer court hearings and other legal proceedings whenever required.
- Investigate customer complaints to identify operational gaps and root causes.
- Drive initiatives and improvement projects to eliminate recurring customer pain points and reduce future dispute cases.
- Collaborate closely with Customer Experience Legal Finance Commercial Marketing Logistics Product and other internal stakeholders to improve customer experience.
- Partner with regional teams on strategic customer experience initiatives and dispute prevention projects.
- Track dispute trends prepare reports and present actionable insights to stakeholders.
- Ensure compliance with internal policies legal requirements and regulatory standards.
- Continuously identify opportunities to improve processes policies and customer communication.
Remote Work :
No
Employment Type :
Contract
About Company
As the worldÂ’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of EuropeÂ’s largest tech platforms, we enable ambitious talent to del ... View more
