Call Center Team Lead Jobs in Bangladesh

Key Responsibilities:Oversee daily operations within the contact center ensuring adherence to policies and quality standards.Lead inspire and develop a team of agents to deliver exceptional customer service in Spanish.Analyze performance metrics to identify areas for improvement and implement proact...

Manage and lead a team of 30 members ensuring productivity engagement and performance consistency.Monitor and ensure all Service Level Agreements (SLAs) are consistently met.Ensure adherence to Quality Assurance (QA) standards and achieve defined quality targets.Oversee team rostering attendance tra...

WHAT YOU WILL OWN: To manage day to day operation of the commercial team To initiate and manage weekly 1:1 team huddle and team meetings effectively To manage resources planning and implementing sales strategies effectively Ability to motivate and coach agents Ensuring all tickets are solved within...