Sr Service Director- Bahrain

As the Senior Service Director you will:

• Be responsible for providing oversight for all contractual and transactional customers in Bahrain portfolio
• Own profit and loss responsibility (i.e. orders sales margin cash) for the Gas Power business including parts repairs field services and performance services for the customers in your portfolio
• Drive operational excellence and rigor on Safety Quality Delivery Cost Culture and leverage key productivity tools in lean and quality to deliver process excellence.
• Track performance in key areas such as EHS customer satisfaction productivity outage planning FieldCore team management and talent development
• Drive improvement through identification and implementation of corrective and preventative actions
• Set the tone for EHS with a SAFETY first always mindset
• Establish and drive effective targets for Injury & Illness (I&I) near misses observations etc.
• Team with Sales to develop the long-term growth strategy for your customers both transactional and contractual and drive Inquiry to Order (ITO) deal development long term strategic partnerships and deal closure
• Assist with short and long term business planning (i.e. Op Plan SII etc.)
• Work with the HQ teams to explore growth opportunities both providing input on what the regions needs are as well as executing offerings
• Manage customer relationships at multiple levels of their organization providing regional leadership presence
• Work closely with Services leadership to investigate analyze and resolve customer issues in a timely manner
• Develop the next level of Services leadership and talent
• Be responsible for hiring training and development mentoring salary planning performance and career assessment and disciplinary actions as required for assigned direct reports
• Align CPM/CSMs by customer to most effectively fulfill on Gas Power Services (GPS) product line offerings and customer satisfaction
• Work with GPS team to understand both short and long term outage forecast resource needs and assist with plan for adequate resourcing
• Work with the local area sales team to develop retention growth risk and fulfillment strategies
• Own margin review input / output integrated outage forecasting jointly with Risk Sales Commercial Operations and Marketing teams as appropriate
• Review / validate Outage Tracker Digital Leading Indicators (DLI) compliance and Event Vision inputs
• Be responsible for backlog forecasting pipeline and weekly financial tracker updates for Gas Power financials
• Understand trends and drivers and effectively communicate risks opportunities changes and key gap closure activities
• Own and drive a cash target (including inventory) and resolve key past due or collection issues

Required Qualifications:

• Bachelors degree from an accredited university or college.
• Minimum of 5 years of experience in Gas Power Services in Bahrain.
• Engineering or Business experience with technical knowledge of power plant equipment with gas turbine steam turbine or generator experience
• Fluency in Arabic and English.
• Ability and willingness to travel up to 40%

Eligibility Requirement

• The legal right to work in Bahrain without company sponsorship or time restriction.

Desired Characteristics:

• Bachelors Degree in Engineering is a plus
• Strong leadership / influence and business / commercial skills
• Preferred candidates will be from ITR services team in Bahrain
• Profit & Loss (P&L) leadership experience which includes short and long-term business planning
• Contract negotiations experience contractual services experience is preferred
• Ability to communicate effectively at all levels of the customers and GEVs organizations
• Experience in developing and maintaining customer relationships
• Team leader in a dynamic energetic and proactive.