Service Supervisor
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Job Summary
Department: Service / Workshop
Reports To: Service Manager / Aftersales Manager
Location: Bahrain
Job Type: Full-Time
The Service Supervisor is responsible for overseeing day-to-day operations of the service workshop ensuring repair and maintenance jobs are completed efficiently safely and to manufacturer standards. This role acts as a link between technicians service advisors and management providing technical guidance quality control and workflow management.
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Supervise and coordinate the daily activities of automotive technicians and workshop staff.
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Allocate work orders to technicians based on skill level and job requirements.
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Monitor job progress and ensure repairs and services are completed on time and to the required standards.
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Conduct quality control checks on completed work before vehicles are released to customers.
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Provide technical support and guidance to technicians for complex repairs and diagnostics.
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Ensure workshop equipment is maintained and used safely and effectively.
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Assist in managing warranty and claim processes in line with manufacturer guidelines.
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Maintain a clean organized and safe working environment in accordance with health & safety regulations.
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Communicate job status and any delays to the Service Advisors and Management team.
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Support technician training and development through on-the-job coaching and performance reviews.
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Proven experience as a senior technician or service supervisor in an automotive workshop.
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Strong technical knowledge of vehicle systems diagnostics and repair procedures.
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Excellent leadership and organizational skills.
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Ability to manage workloads prioritize tasks and solve problems effectively.
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Good communication skills and the ability to work as part of a team.
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Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
