Reservation Agent

Additional Information: This hotel is owned and operated by an independent franchisee A Properties Co. W.L.L. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Job Summary:

• Handle incoming reservation calls emails and booking requests.
• Expert in OPERA
• Create modify and cancel hotel reservations accurately.
• Check room availability rates packages and promotions.
• Explain hotel facilities room types rates cancellation policies and booking conditions to guests.
• Recommend suitable rooms and services based on guest requirements.
• Use upselling techniques to promote higher room categories packages and additional services.
• Enter guest information and special requests accurately into the reservation/PMS system.
• Respond to guest questions and resolve reservation-related problems professionally.
• Maintain guest confidentiality and follow Marriotts service and privacy standards.
• Process reservation guarantees and payment-related information according to hotel procedures.
• Meet required quality productivity and customer-service standards.
• Maintain a professional attitude and represent the Marriott brand positively

• Excellent English and Arabic Communication
• Strong telephone/customer-service skills
• Attention to detail and accuracy
• Computer and PMS/reservation-system skills
• Sales and upselling ability
• Problem-solving skills
• Ability to work under pressure
• Teamwork and professionalism

This company is an equal opportunity employer.

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