Operations Specialist BPay
Job Summary
- Business Process Management: Work with process owners to develop Standard Operating Procedures (SOP) adhering to the standard / framework agreed within the operating office and operational risk team.
- Evaluate existing business processes and outline business process improvement/optimisation opportunities.
- Monitor and perform ongoing analysis on business processes related to productivity quality and costs.
- Present process performance tracking reports and integrate feedback.
- Project Management: Identify delivery gaps recommend process opportunities and drive internal projects to optimise delivery outcomes.
- Coordinate business process improvement strategies with internal stakeholders.
- Oversee all aspects related to the implementation stages of business process improvement initiatives.
- Collaborate both internal and external teams to achieve operation scaling up.
- Manage communication with 3rd party partners (solve customer issues follow up on delays and pending items).
- Play a key role between BPay departments and outsourced departments (Customer Service KYC/KYB central teams etc..
- 13 years and above experience with a Bachelors degree in a businessoriented field or equivalent practical experience.
- Preferable with internal or external consulting background.
- Handson experience of operational or business process management work experience preferably in a financial services organisation.
- Strong coordination skills and strategic mindset for internal cross team collaboration.
- Proven experience in stakeholder management.
- Ability to identify and solve complex problems.
Required Experience:
Unclear Seniority
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
About Company
Binance is a blockchain ecosystem comprised of Exchange, Labs, Launchpad, Info, Academy, Trust Wallet, and Blockchain Charity Foundation (BCF). Binance Exchange is one of the fastest and most popular cryptocurrency exchange platforms in the world, capable of processing over 1.4 millio ... View more