Butler Assistant

• Supports Butlers in creating personal connections with guests through emotional luxury.
• Responsible to have full knowledge of in suite and maxi bar set-ups.
• Supports Butler in regular service offerings include unpacking packing light laundry handling shoe-shine service if needed.
• Fully understands the difference of room categories and guest levels / VIPs.
• Promptly answers calls instant messages from the Butler they work with as well as in their department.
• Engages customizes and organises in suite Maxi Bar set-ups for the occupied suites with the instructions of the Butler.
• Make sure to report used items in suites Maxi Bars and are charged to the guests accounts.
• Make sure Butler trolleys and dedicated pantries are well-stocked and ready for the next shift.
• Cleans and maintains all Butler working areas including guest suites pantries stores equipment perishables stationary etc. with the instruction and support of the Butler they work with.
• Follows up necessary hygiene procedures on daily basis.
• Completes the missing products from purchasing department and stocks them neatly in the designated pantries / storages.
• Works closely with in room dining and engages / customizes replenishment of amenities for the occupied suites with the instructions of the Butler.
• Responsible of removal and exchange of dirty plates cutleries glasses etc. while replenishing amenities and Maxi Bars for occupied suites with the instructions of the Butler.
• Ensures all communication is carried clearly amongst the team.

• Intuitively anticipates through observation and interactions guests needs and wants. Shares guest preferences with Butlers to be recorded on guests profile.
• Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion Trust Sustainable Performance Spirit of Conquest Innovation and Respect.
• Cooperates closely with Butlers and Butler supervisors to ensure a seamless service. Acts as a link for guests with all other areas of the hotel.
• Addresses any security incidents and guest complaints to the Head Butler and reacts proactively when suitable and appropriate.
• Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel.
• Follows Hotel Evacuation Policy in case of an Emergency.

Qualifications :

• Possesses strong interpersonal skills and ability to communicate in second language.
• Ascertains and addresses guest/colleague needs.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure analyses and resolves problems exercises good judgment and with a high degree of professionalism.
• Prioritizes and organizes work assignments and delegates work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Embraces and responds to change effectively.
• Understands international luxury travelers and their needs..
• An understanding of cultural nuisances in dealing with local and Middle Eastern guests.
• Anticipates the needs and the assistance a Butler might need upon a guests stay from their arrival to departure.
• Strives an effort to capture the fineness of the everyday work.
• Shows enthusiasm for self-development.

Additional Information :

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

Remote Work :

No

Employment Type :

Full-time