Guest Services Ambassador

• Welcome and escort guests to their rooms assist with luggage and provide professional and attentive service throughout their stay.
• Assist guests with luggage collection storage delivery and room changes in accordance with hotel standards.
• Maintain the cleanliness presentation and overall appearance of the main entrance and Lobby areas.
• Handle guest messages requests and deliveries accurately and ensure they are communicated to the appropriate departments.
• Support the Concierge and Front Office teams in delivering exceptional guest experiences.
• Provide prompt courteous and personalized service addressing guests by name whenever possible.
• Maintain excellent knowledge of hotel facilities restaurants services opening hours and local information to assist guests effectively.
• Ensure all guest belongings and property are handled with the highest level of care and attention.
• Follow Fairmont Baku Hotel Front Office LQA health & safety and operational standards at all times.
• Participate in departmental briefings daily handovers meetings and training activities.
• Support the onboarding and internal training of new colleagues.
• Contribute to achieving high guest satisfaction and positive TrustYou survey results.
• Maintain a professional appearance and comply with the hotels grooming and uniform standards.
• Report Lost & Found items and other relevant matters to the appropriate manager or Security Department in accordance with hotel procedures.
• Complete all assigned duties efficiently and within the required timeframe.

Qualifications :

- Fluent in Azerbaijani English and Russian

- Ability to multitask in a changing environment while remaining calm and composed                                   

- Have excellent written and verbal communication skills and be able to build rapport with guests

- To make independent decisions to be able to solve problems to be motivated and to perform assigned tasks in a timely manner.

- Knowledge of Front Office systems (PMS Software) and Microsoft Windows programs;

- Having work experience in the field of hotel or customer services;

- To create an unforgettable impression by exceeding the expectations of the guests;

- Solving issues related to guests requests in a sensitive and professional manner;

- Ability and responsibility to independently complete any assigned task without supervision

Remote Work :

No

Employment Type :

Full-time