Technical Operations Specialist (fmd)

Most companies find out about supplier insolvencies cyber attacks factory fires or floods that affect their supply chain when its already a crisis. Prewave exists to change that. Were an AI-native company giving BMW Group Hilti and Lufthansa real-time visibility into supply chain risks before they become headlines.

Were looking for a Technical Operations Specialist (f/m/d) who takes ownership of the data-focused technical side of getting our platform to work for enterprise customers from day one. Someone who uses AI as a default part of how they work - and knows when to trust their own judgment.

• Translate customer requirements into technical reality - setting up new customer environments tailoring the platform to specific client needs and optimising existing environments as those needs evolve
• Handle bulk data updates and large-scale data imports working directly with our databases and keeping data quality high across the system
• Build and maintain custom reporting so that enterprise customers and internal teams get the exact data views they need
• Join customer calls when needed to walk them through a technical topic in clear simple language helping them get the most out of the platform
• Partner with the Customer Success team to troubleshoot technical roadblocks solve unique customer challenges and help build automations

You are the right fit if you:

1. Bring 2-3 years of experience in a Data Analyst or similar data-focused role
2. Have very good Excel skills and tech-savviness with the ability to work across a range of technologies and online platforms
3. Have working knowledge of SQL and are comfortable working directly with databases
4. Can translate technical details into simple language for non-technical colleagues and customers
5. Are highly reliable and detail-oriented - careful and methodical when working with enterprise-scale data
6. Are familiar with or willing to work in a fast-paced scaleup environment
7. Are fluent in English written and spoken
8. Hold a valid work permit for Austria

Nice to have:

• Scripting languages such as JavaScript or Python
• Fluent German
• Experience in SaaS and digital-solutions companies
• A degree in a quantitative or technical field e.g. Engineering Data Science Computer Science Maths or Business Informatics
• Previous experience in a technical support role procurement or supply chain environment

Were aresilient AI-nativeteam building an AI-native resilience product - and we hire for both. For us AI-native has always meant humans and AI working together not one replacing the other. We use tools like Claude and Geminias a normal part of the job to think faster work smarter and spend less time on the repetitive stuff. We treat AI fluency as a skill like any other - something you build experiment with and keep developing.

What goes with that isreal ownership. Youll have the space and the trust to figure things out your way - with a strong team around you and plenty of support when you need it. Things move fast here and the brief wont always be complete but thats what makes the work interesting.

The people who do best at Prewave arecuriousby default go after things rather than wait to be handed them and dont lose their footing when the plan changes.

We score six values in every interview - creating positive impact optimising for customer value being an ambitious innovator operating with urgency doing things that make sense and collaborating with kindness - so you always know what were looking for and can prepare accordingly.

Minimum EUR 36000gross annually. Flexible hours and hybrid working.

Your birthday off. MyClubs partnership. Mental health support. Regular health check-ups and initiatives. Company-wide training. Fun team events. Device of choice. Work from anywhere - up to 8 weeks a year.