Regional Service Representative & Aftersales Project Expert-Austria
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Job Summary
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading high-tech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 900000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Automotive Austria GmbH is the local business entity for the Austrian Market responsible for the BYD business with our Dealer Partner the DENZA and Flash Charge Business units. With a great team behind and office in the inner city we search now for a new team member in Aftersales.
This role is responsible for the service quality performance and operations of the dealer network. Support our dealers for customer satisfaction and customers for best brand experience. Take ownership of all relevant aftersales projects works closely with AS project teams customer care and with parts and other teams in Europe and China while supporting management with analysis and reporting.
Drive and develop partners service preparation execution and service performance assessment ensure annual service target and the goal achievement steering the partners continuous service level improvement.
Conduct regular dealer visits organize meetings workshops and other activities with regional partners review the business plan. Be responsible for the after-sales projects development execution and assessment.
Secure the quality of our service network by timely training tooling and other supportive materials
Ensure regular customer satisfaction follow ups (NPS) assist partners to close customer complaint in time Goodwill authorization and management.
Coordinate all Aftersales projects work closely with different departments
Support the regional after-market activities and service campaign implementation
Closely collaborate with other departments in Europe and China
Support management with analysis and reporting.
Experience & education
5 years of experience in a similar role in automotive / e-mobility with an importer or OEM
Strong automotive business background (customer care dealer operation parts accessories and other products)
2 years of experience in Project Management/Operation
Skills
Well organised with an understanding of differences between countries cultures and regulations.
Self-learner able to identify and solve problems
High level of attention to detail time management and accuracy
Proficient in PowerPoint and presentation skills
Languages
Fluent German and English
Chinese language skills are a strong plus
Other
Valid EU driving license
Eligible to work in the EU / AT
A dynamic innovative and multicultural work environment in a fast-growing global automotive company.
The chance to contribute to a greener future and shape electric mobility in Austria.
Opportunities for professional growth and development within a leading global organisation.
Exposure to global automotive trends strategies and close collaboration with headquarters.
Competitive salary and benefits package.
About Company
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
