Manager Implementation Services (fmd)

About the role

As Manager Implementation Services (f/m/d) you lead the delivery of customer implementations within a sub-regional scope. While part of the wider DACH-Croatia organization you are primarily responsible for Austria and Switzerland ensuring consistent high-quality execution developing your team and aligning with global standards.

What you will do

• Lead develop and inspire a team of Implementation Managers and support functions
• Own the successful delivery of customer implementations across AT/CH ensuring projects are on time within budget and meet quality standards
• Plan and optimise resource allocation across the full implementation lifecycle across multiple countries
• Drive alignment of processes tools and ways of working in line with the global operating model
• Collaborate closely with Sales Engineering Operations Procurement and Customer Success to deliver seamless customer solutions
• Manage external vendors and contractors ensuring quality cost efficiency and compliance with procurement standards
• Identify process improvements remove bottlenecks and drive continuous improvement initiatives across the sub-region
• Support sub-regional initiatives including operational optimisation and cross-country collaboration

What you will bring

• Degree in engineering or a comparable technical background
• 7 years of experience in implementation project delivery or similar roles in an international environment
• Minimum 3 years of people leadership experience with a track record of building and leading high-performing teams
• Strong project management expertise including managing budgets KPIs and timelines
• Experience in data centres critical infrastructure or a similar technical environment is preferred
• Ability to work effectively in a matrix organisation and influence stakeholders across multiple countries
• Strong communication problem-solving and organisational skills
• Fluent in English; willingness to travel within the sub-region

What we offer

• Open-door culture with short communication paths and flat hierarchies
• Personalized onboarding plan (buddy system) and structured education programs
• Personal development opportunities in a fast-growing environment
• Attractive social benefits (flexible working hours digital meal vouchers bike leasing pension plan etc.)
• Many additional extras like free drinks fresh fruit and regular team events

A bit about us

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center colocation and interconnection solutions. PlatformDIGITAL the companys global data center platform provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300 facilities in 50 metros across 28 countries on 6 continents. Weve 3500 colleagues around the world who work together come up with life-changing solutions and create connections that matter every day.