IT Support Analyst Part Time

Come be part of a thriving ecosystem where the future of business is shaped and experienced every day. Be part of this transformation!

At LUZA Group passion perseverance and the drive to push boundaries define our path to success.

Founded in 2006 we are a Portuguese multinational company with over 1200 talented professionals and a strong business presence. Operating in strategic markets such as Portugal Spain Morocco Brazil Mexico the United States and China we deliver innovative solutions in engineering IT design consulting Industry 4.0 training and recruitment.

Everything we do is driven by the talent of our people.

This is a time of growth and opportunity. The future belongs to visionary minds. Join us!

Location: Vienna Austria
Work Model: Hybrid Part-Time
Travel Availability: Required

We are looking for an IT Support Analyst to work in a hybrid model at our Vienna Austria location ensuring technical support for end users equipment availability and the smooth operation of the IT environment.

The professional will be responsible for providing on-site technical support installing and maintaining hardware and software supporting basic network infrastructure and collaborating with global IT teams to resolve incidents and service requests.

We are seeking a proactive professional with excellent customer service skills strong analytical and problem-solving abilities and the autonomy to operate effectively in a multinational corporate environment.

• Provide on-site Level 1 (L1) and Level 2 (L2) technical support to end users.
• Install configure and perform preventive and corrective maintenance on desktops laptops printers scanners mobile devices and peripherals.
• Diagnose and troubleshoot hardware software and operating system issues.
• Provide technical support for Microsoft Windows and Microsoft 365 environments.
• Manage user accounts permissions and password resets using Active Directory and Microsoft Entra ID (Azure AD).
• Configure and deploy new devices according to corporate IT standards.
• Perform employee onboarding and offboarding activities including:
  • Preparing and delivering IT equipment.
  • Configuring user accounts and access permissions.
  • Collecting and recovering IT assets.
  • Updating IT asset inventory records.
• Troubleshoot network connectivity issues including LAN Wi-Fi and VPN.
• Provide technical support for printers and multifunction devices.
• Install software applications updates and security patches.
• Maintain accurate IT asset inventory records.
• Document incidents service requests procedures and resolutions in the IT ticketing system.
• Escalate complex incidents to global IT teams when necessary.
• Ensure compliance with corporate information security and data protection policies.
• Support office relocations workstation setups and local IT infrastructure projects.

• Windows 10 and Windows 11.
• Knowledge of macOS (preferred).

• Microsoft 365
• Outlook
• Microsoft Teams
• OneDrive
• SharePoint
• Active Directory
• Microsoft Entra ID (Azure AD)

• Desktop computers
• Laptops
• Printers
• Scanners
• Monitors
• Docking stations
• Corporate smartphones (Android and iPhone)
• Peripheral devices

• TCP/IP
• DNS
• DHCP
• VPN
• Wi-Fi
• Basic knowledge of network switches and network infrastructure
• Network printers

Experience with ITSM platforms is preferred including:

• ServiceNow
• Jira Service Management
• Freshservice
• ManageEngine
• Zendesk
• Ivanti

• Bachelors degree completed or in progress in Information Technology Computer Science Information Systems or a related field.
• Minimum of 3 years of experience providing on-site technical support in a corporate environment.
• Hands-on experience supporting end users (Desktop Support / Field Support).
• Strong knowledge of Microsoft environments and related support activities.
• Experience with IT asset management and inventory control.
• Familiarity with employee onboarding and offboarding processes.
• Intermediate to advanced English proficiency for communication with global teams (mandatory).

• Previous experience working in multinational companies.
• Experience in industrial manufacturing or logistics environments.
• Knowledge of ITIL best practices.
• Certifications such as CompTIA A CompTIA Network Microsoft certifications or ITIL Foundation.
• Experience with IT service management and ticketing systems.

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Excellent organizational and prioritization skills.
• Analytical thinking and problem-solving abilities.
• Proactive and collaborative mindset.
• Strong teamwork and interpersonal skills.
• Effective time management.
• Sense of urgency.
• High level of commitment accountability and responsibility.
• Ability to work independently and make decisions within the scope of the role.
• Ability to interact effectively with different departments and organizational levels.

• Wellhub
• OnHappy
• Sesc
• Flexible working hours

Location: Vienna Austria
Work Arrangement: Hybrid
Employment Schedule: Part-Time
Travel Requirements: Availability for business travel and commuting to different locations as needed.