Global Service Process & AI Enablement Manager

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Leica Microsystems one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

Shape the Future with Us!

At Leica Microsystems we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus innovation and teamwork we lead the market in microscopy imaging and analysis unveiling the invisible and empowering our customers to build a better healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here you will work on meaningful projects alongside passionate colleagues driving progress and pushing the boundaries of whats possible.

Learn about the Danaher Business System which makes everything possible.

The Global Service Process & AI Enablement Manager - Global Service is responsible for creating improving and embedding processes across the global service organization that drive results and empower team members.

Working across all levels of the business you will play a key role in understanding and documenting critical business processes with a specific focus on service performance-related processes. This will require collaborating with team members at the point of impact and across the organization to identify and implement opportunities to improve while also operating as a change agent to ensure processes and standard work are being sustained and effective.

This position reports to the Director Service Transformation & Digitalization and is part of the Global Services Team. This role is onsite on our site in Vienna.

In this role you will have the opportunity to:

The essential requirements of the job include:

• Bachelors Degree Required or similar MBA graduate engineer or similar preferred
• Process analysis (including mapping) and improvement skills.
• Project management. A formal certification is preferred but not essential.
• Training and/or coaching experience and experience in designing maintaining applying global processes
• English and preferably German

Travel Motor Vehicle Record & Physical/Environment Requirements:

• Up to 20% global travel

It would be a plus if you also possess previous experience in:

• Experience in customer service environments
• Experience in working in a matrix organisation including building relationships remotely and cross culturally
• Excellent Microsoft Office application skills (Word Excel PowerPoint Copilot)

Leica Microsystems a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job.

For this position in accordance with the collective agreement for salaried employees in the metalworking industry a minimum gross annual salary of 75 000 (based on full-time employment) is stipulated. The actual remuneration depends on qualifications and professional experience and may significantly exceed the minimum salary.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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