German Market Customer Service Specialist

About the Role

We are looking for a German SpeakingCustomer Service Specialist to join an international team in Sofia Bulgaria.

In this role you will support German-speaking customers with billing-related inquiries while delivering a professional and customer-focused experience. This is a great opportunity for someone with strong communication skills who would like to develop their career in an international environment.

The position is initially on-site in Sofia with the possibility for top performers to move to a hybrid work model after 4 months.

Location: Sofia Bulgaria
Work Model: On-site (for top performershybrid work model after 4 months)Working Schedule:Monday to Saturday - Rotating shifts between 09:00 and 21:00

Compensation & Benefits

• Base Salary: 1636.14 gross/month 14 salaries in a year
• Billing Skills Bonus: 102.25 gross
• Unlimited Sales Bonus: Top performers can earn more than 1000/month
• 1000 Signing Bonus (500 after training -500 after 6 months)
• Relocation Support:2 weeks of Airbnb accommodationUp to 255 reimbursement for flight ticket expenses paid with the first salary
• Additional Benefits:Monthly meal vouchers Private health insurance Fully covered Multisport card

What Youll Do

• Support German-speaking customers with questions related to invoices and billing.
• Deliver friendly clear and professional assistance to customers.
• Explain billing details and assist customers in resolving any related concerns.
• Ensure a positive customer experience through effective and professional communication.
• Collaborate with team members to provide smooth and efficient customer service.

• Strong proficiency in German C1/C2.
• B1/B2 levelin English
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia Bulgaria wed love to hear from you.

Share your cv in English and take the next step in your career!