Field Application Specialist (fmd)
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Job Summary
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology
AtBeckman Coulter Diagnostics one ofDanahers15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.
Youll thrive in a culture of belonging where you and your unique viewpoint matter. Andby harnessingDanahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.
As a global leader in clinical diagnostics Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratorys role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing and are used in hospitals reference and research laboratories and physician offices around the world. Every hour around the world more than one million tests are run on Beckman Coulter Diagnostics systems impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough to rapid and reliable sample analysis to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency clinical confidence adaptive collaboration and accelerated intelligence.
Learn about theDanaher Business Systemwhich makes everything possible.
TheField Applications Specialist (FAS)is responsibleforproviding excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. You will be frontline support by resolving customer(s) problems and issues through technical scientific expertise and troubleshooting. You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. Use critical thinking to resolve application issues train our customers verify the operational performance and data quality of systems.
This positionreports to theField Application Managerandis part of theDACH Field Application Team located inAustria and willbeanworkingremotelyto coverSt. Pölten Wien (Vienna) areas.
In this role you will have the opportunity to:
Develop and build knowledge to understand the industry the company the products tools and the team. This is supported with a clear Development Pathway program as part our culture to develop and grow our teams.
Be supported by a strong leadership team involved in keys projects to deliver successful installations for our Customers that meet their requirements and that of our company.
Provide excellent professional support and training to Beckman Coulters customers.
Maintain customer support logs and internal records in a timely manner resolve issues to deliver a high-quality Customer Experience.
Develop commercial awareness through cross functional support of the business to increase growth opportunities and demonstrate to our Customers our pioneering innovation solutions and new products for the market.
The essential requirements of the job include:
University Scientific degree
At least 1 year of experience within the clinical laboratory diagnostics environment with a solid familiarity with its processes technologies and industry dynamics
Fluent in German and English.
Ability to interact with customers on a detailed scientific basis to ensure customer needs are fulfilled.
Ability to travel and provide service in assigned geography as well as periodic travel to other areas and overnight travel flexible hours as per the business needs.
Travel Motor Vehicle Record & Physical/Environment Requirements:
Requirement to travel within Austria and the EMEA region (up to 90% Austria 30% DACH and max 5% rest of EMEA) to support customers using your technical expertise with overnight stays (up to 50%) as needed.
Hold a current valid drivers license and good driving record. Associates who drive Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy.
FAS operate independently within their geographic territory; however we operate as a team to share standard methodologies mentor and receive expert technical support. Classified as remote worker provided with a company car mobile phone and laptop.
At Beckman Coulter Diagnostics we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement.
Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
You may not check every requirement or your experience may look a little different from what we outlined but if you think you can bring value to Beckman Coulter we encourage you to apply!
The minimum gross annual salary for this position is 70000 in accordance with the collective agreement. Depending on your qualifications and relevant professional experience we naturally offer a significantly higher salary.
Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.
For more information visit .
Required Experience:
IC
About Company
WHO WE ARE We are a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world. These are the moments that make a difference. Performing a delicate operation on an unborn baby. Minimizing waste at ever ... View more
