Duty Manager Operations Manager | Zoku Vienna

Hospitality management job in Vienna. Lead the team run the operation and make sure our guests get the ultimate Zoku experience. The floor is yours!

Are you someone who loves to connect with people and gets a kick out of solving tricky operational puzzles Then keep reading!

At Zoku were not your typical hotel. Were a community-driven space where people can live work socialize and connect with the city around them. We believe hospitality should feel personal human and effortless and that starts with the people running the floor. Thats where you come in.

WHAT IS AN DUTY MANAGER AT ZOKU

As a Duty Manager youll help set the tone for everything that happens on our rooftop. Youll coach train and set our team of Sidekicks (the operational team) up for success making sure guests feel welcome service standards are kept high and the team has everything they need to succeed.

You report to the Lead Duty Manager and work alongside a team of equally driven Duty Managers and Department Leads. Youll be at the centre of the operation connecting people solving challenges and keeping things moving.

This isnt your typical hotel F&B/Reception role. Think less traditional restaurant and more Living Kitchen Kindred Spirits Bar corporate or creative events co-working lunches all inside a unique hybrid hotel experience. Thats the beauty of Zoku: variety comes with the territory.

Were looking for someone who loves hospitality as much as they love people. A hands-on leader who thrives on the floor brings positive energy to the team and knows how to turn great service into great results.

WHAT YOULL ACTUALLY DO

No day looks the same as aDuty Manager but heres a glimpse of what you can expect:

Lead and Coach the Sidekicks.Youll guide train and support the operational team keeping everyone engaged and aligned with our goals KPIs and ongoing projects while making sure Zokus values are constantly lived on the floor. Youll also manage team schedules and projects with your fellow Duties.

Run the floor end to end. Oversee daily operations across Bar F&B service Rooms M&E events and special projects. Handle reservations place orders check payments and jump in wherever the team needs an extra pair of hands.

Solve the problems no one else can. Be the go-to troubleshooter and mediator when things get tricky. Own safety and security procedures so the team can focus on the guests.

Youll stay close to the guest experience. Youre not managing from the back office. Youll spend your time where guests and team members need you most.

Keep the commercial lens on. Monitor service quality labor efficiency upselling opportunities and operational performance while helping the business achieve its goals.

Operational Allrounder. As a Duty Manager you oversee the entire daily operation of the hotel across the departments - Bar F&B service Rooms - handle reservations place orders and check payments. Additionally you also oversee the M&E operations and special events without losing the focus on any operational needs that will come up.

WHEN YOULL BE ON

Youll work independently across different departments with both morning and afternoon / evening shifts. Your responsibilities and hours may vary. Hospitality never stands still so flexibility is part of the role.

WHY THIS ROLE ISNT LIKE OTHER DUTY MANAGER ROLES

Youll lead a unique hospitality concept. As an award-winning hotel concept Zoku is hybrid by nature serving not only guests but local coworking members F&B guests M&E guests and locals joining regular community events. Feel free to stop by and experience it for yourself!

Ideas are heard and acted upon. At Zoku we have a flat hierarchy structure. As an important part of our team youll get plenty of responsibility and your ideas will be valued.

Youll develop future hospitality leaders. Our Sidekicks are hospitality all-rounders and youll play a key role in helping them grow personally and professionally.

A group behind you. Four locations across Europe (Amsterdam Copenhagen Vienna Paris) with a Leadership Program that takes you between them.

YOULL FIT RIGHT IN IF YOU

• Are a social butterfly who loves to connect with others.

• Bring good vibes to the work floor and are genuinely friendly approachable and empathetic.

• Have an entrepreneurial spirit and like to use your commercial mindset.

• Stay calm under pressure and solve problems quickly whilst keeping a cool head and a warm heart.

• Have worked in an international environment- experience in guest relations is a plus.

• Are flexible and like working evening shifts.

A FEWMUST HAVES

• You have a min. of 2 year experience in a leadership position (Supervisor or TeamLead)andworked with PMS and POS software.

• You have experience working in an operational hotel or restaurant environment.

• You have led a team of min. 5 - 8 people.

• You are fluent in English with an advanced level of German or currently learning; other languages are a plus.

• You are an EU resident or have a valid working permit for Austria.

• You are fully flexible as there wont be fixed working days / hours and available full-time.

• Available to start in end of September beginning of October

• A marketconformsalary package of 2500 grossper month (based on full-time) based on experience and expertise.

• A 40% discount on food & drinks for you and up to 4 friends.

• Discounted Employee- and Friends & Family rates across all Zoku locations (Amsterdam Copenhagen Vienna and Paris).

• Free staff meals straight from our Living Kitchen (yes the same food our guests eat!) with the best views in town.

• A free night stay for you and a 1 in your first 3 months plus another free night at any Zoku location for your birthday celebration.

• Access to all community events team celebrations and after work drinks.

• A personal budget after your first year: spend it on extra days off learning or take it as cash.

• A fun young and international team to grow training and events to celebrate every step of the journey!Like the Leadership program at one of the other Zoku locations (CPH PARAMS VIE).

Check out all benefits here.

WHAT WE ARE PROUD OF

Zoku combines the energy of a lifestyle brand with the warmth of a close knit team. We challenge traditional hospitality by creating spaces where people genuinely connect whether theyre staying for one night or several months.

Next to our award-winning design and our global press fan club were proud to be a certified B Corp across all our locations meaning we care deeply about people community and doing business with a heart (not just as a marketing line).

WHAT THE ZOKU!
Were Zoku. Designed for the new generation of business travelers were so much more than a long stay hotel. Were a place you can call your second home even on your first visit. Weve created a hive of private Lofts and rooftop Social Spaces so you can stay connected and well rested as you live and work throughout Europe. Throw yourself into your work and play and effortlessly discover one of our home cities. It will be your home city next.

READY Hit apply and tell us why this role and Vienna has your name on it!