Business Support Specialist

• Vienna
• Remote

Business Support Specialist II
Basic Description
To receive escalated moderately complex and/or urgent inquiries related to member accounts
General Ledger accounts or Navy Federal systems policies and procedures. To research and
respond to branch and member impacting escalated situations moderately complex account
errors and system issues under supervision. To assist with comprehensive testing and
implementation of enhancements to existing software and of new systems. Perform
complex/difficult tasks with considerable latitude.
Responsibilities
Analyze research and resolve problems and discrepancies related to member
accounts/loans
Ensure software/systems meet regulatory and procedural requirements
Develop and recommend enhancements to improve operational processes and procedures
Identify and detect errors/omissions; resolve or arrange for the resolution
Involved in cross-organizational task groups concerning new automated systems products
and/or services
Perform research for process improvements
Recommend corrective action when discrepancies occur
Resolve issues relating to General Ledger accounts and/or Navy Federal systems
Test and implement software and/or processes
Work with other business units to resolve systems and equipment issues
Perform other duties as assigned
Qualifications and Soft Skill Requirements
Ability to work independently and in a team environment
Advanced knowledge of branch systems and processes
Desired - Advanced knowledge of Navy Federal products services programs policies and
procedures
Desired - Advanced knowledge of accounting credit and/or lending principles and
techniques
Advanced research analytical and problem solving skills
Advanced skill applying research and interpretation of findings to respond to requests for
information
Advanced skill exercising initiative and using good judgment to make sound decisions
Advanced skill following interpreting and applying relevant data/instructions to guidelines
procedures practices and regulations
Advanced skill navigating multiple screens and PC applications and adapting to new
technologies
Advanced verbal and written communication skills
Desired Skills
Desired - Bachelors Degree in Accounting and Business Administration or the equivalent
combination of training education and experience