Operation Manager

As Operations Manager Armenia you will own the end-to-end operational performance of the market.

You will lead the local Ops team and make sure we have the right courier supply strong delivery performance and efficient operations while supporting the growth of the business.

This role requires someone who is very data-driven strong in execution and comfortable making decisions in a fast-changing environment. You will work closely with Commercial Growth Finance Legal and Regional teams.

THE JOURNEY 

• Own the overall operational performance of Armenia across delivery supply and cost efficiency
• Lead the local Ops team and build clear ownership across the team
• Manage courier supply forecasting onboarding engagement and retention
• Improve key Ops metrics such as DT UTR Logistics Index DT60 and CPO
• Work with Commercial to improve partner preparation times and operational performance
• Plan ahead for bad weather peak periods special events and supply gaps
• Use data to identify problems understand root causes and turn them into clear action plans

Qualifications :

WHAT YOU WILL BRING TO THE RIDE

• Strong analytical and problem-solving skills
• Previous experience leading a team
• Strong ownership and ability to make decisions in a fast-moving environment
• Good business understanding with the ability to balance growth customer experience and profitability
• Strong planning and execution skills
• Experience in Operations Logistics Supply Marketplace or a similar fast-paced environment
• Fluent Armenian and English;

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings 
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Online therapy and wellbeing benefits to ensure your mental well-being.

Additional Information :

At Glovo your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think decide and collaborate. What you achieve matters and how you achieve it defines us. Together they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

Remote Work :

No

Employment Type :

Full-time