Customer Service Intern

Were looking for motivated graduates and students to join our Customer Support Internship Program. From day one youll work alongside experienced professionals supporting clients in a fast-paced Forex trading environment. 

Why This Role 

This is your opportunity to kick-start your career in a fast-growing trading environment. This is a 3-month full-time commitment. This is more than an internship; its an opportunity to gain hands-on experience develop valuable customer service skills and build a foundation for a career in fintech and financial services. 

What Youll Be Doing 

Customer Support 

• Respond to client inquiries via live chat email web forms and phone calls 

• Assist clients with account platform and service-related questions 

• Deliver professional and timely customer support 

• Work closely with Operations Trading Payments and Sales teams 

• Adhere to company policies and service standards 

• Help identify opportunities to improve the customer experience 

Case Management 

• Follow up on client requests and unresolved issues 

• Escalate complex cases to relevant teams 

• Maintain accurate records in internal systems 

What is in it for you:

This program is designed to give you real skills real exposure and real outcomes:

Structured Learning & Clear Expectations

• Youll follow a defined learning path with a clear performance rubric

• Regular check-ins and feedback to support your development

• Transparent expectations on what success looks like at each stage

Hands-on Fintech Exposure

• End-to-end exposure to customer service

• Work on real cases within a high-volume fast-paced environment

Paid internship 

• Stipend aligned to Armenia market. The exact offer to be confirmed at offer stage.

Qualifications :

What were looking for

• Final-year student or recent graduate in Business Finance Economics or similar

• Strong English communication skills are required.

• Fluency in an additional language particularly Arabic Farsi Russian or Chinese (Mandarin) will be considered a strong advantage. 

• Customer-focused mindset and willingness to learn 

• Strong attention to detail and problem-solving abilities 

• Interest in Forex fintech or financial services 

• Positive proactive and professional attitude 

What makes you stand out

• Having a curious mindset and willingness to challenge and improve processes
• Ability to work in a structured fast-paced environment
• Strong sense of accountability and follow-through

Additional Information :

Skills Youll Build

• Professional communication (written & verbal) 

• Customer service and problem-solving skills and mindset 

• Time management and prioritization 

• Understanding of the Forex and financial services industry 

Successful interns will be considered for a full-time Customer Service role at Exinity. We use a clear performance criteria and defined expectations to assess readiness so youll always know where you stand and what you need to progress.

The internship will be run by Exinity in collaboration with our partner Altaris Services Limited who has its registered office in Yerevan Armenia. 

Remote Work :

No

Employment Type :

Full-time