Customer Operations Intern

Why this role

Join Altaris/Exinitys first Graduate Internship cohort and kick-start your career in a fast-growing trading environment. This is a 3-month full-time commitment. This isnt just an internship its a structured pathway into a full-time role with clear expectations hands-on experience and real ownership from day one. Youll work at the heart of our Customer Operations function supporting customer onboarding and payment processing while learning how to operate in a regulated high-impact environment.

What youll be doing

Onboarding & KYC

• Support onboarding of new clients by reviewing KYC and verification documents

• Ensure submissions meet internal and regulatory requirements

• Identify gaps and follow up to drive completion

• Input and maintain accurate customer data across systems

Payment Processing & Operations

• Assist with day-to-day processing activities in line with SLAs

• Review client requests and profiles for accuracy and completeness

• Support operational tasks such as account updates and document validation

• Maintain clear audit trails and documentation

Collaboration & Support

• Handle basic onboarding and account-related queries

• Work closely with customer success payments and sales team 

• Track and follow up on pending cases to ensure timely resolution

Risk & Compliance

• Operate in line with Know Your Customer/Anti-Money Laundering and regulatory requirements

• Escalate discrepancies or potential risks

• Contribute to maintaining strong data integrity and compliance standards

What is in it for you:

This program is designed to give you real skills real exposure and real outcomes:

Structured Learning & Clear Expectations

• Youll follow a defined learning path with a clear performance rubric

• Regular check-ins and feedback to support your development

• Transparent expectations on what success looks like at each stage

Hands-on Fintech Exposure

• End-to-end exposure to client onboarding and lifecycle management

• Practical experience in KYC AML and regulated operations

• Work on real cases within a high-volume fast-paced environment

Paid internship 

• Stipend aligned to Armenia market. The exact offer to be confirmed at offer stage.

Qualifications :

What were looking for

• Final-year student or recent graduate in Business Finance Economics or similar

• Highly detail-oriented with strong organizational skills

• Strong communication skills (written & verbal)

• Comfortable working with data and systems (Excel basics required)

• Interest in trading or financial services

• Eager to learn proactive and takes ownership

What makes you stand out

• Having a curious mindset and willingness to challenge and improve processes
• Ability to work in a structured fast-paced environment
• Strong sense of accountability and follow-through

Additional Information :

Skills Youll Build

• By the end of the program you will have developed:

• Strong attention to detail and data accuracy

• Understanding of risk compliance and regulatory frameworks

• Ability to operate in SLA-driven high-performance environments

• Confidence in cross-functional stakeholder management

• Problem-solving mindset within operational workflows

Successful interns will be considered for a full-time Customer Operations role at Exinity. We use a clear performance criteria and defined expectations to assess readiness so youll always know where you stand and what you need to progress.

The internship will be run by Exinity in collaboration with our partner Altaris Services Limited who has its registered office in Yerevan Armenia. 

Remote Work :

No

Employment Type :

Full-time