VP of Operations

This is a remote position.

VP of Operations / Chief Operating Officer

Location: Argentina (Remote) Reports to: CEO/Founder Comp: Very competitive USD salary Bonus

ABOUT SHAPELY

Shapely is transforming the weight loss industry through an innovative physician-led approach that makes weight loss care affordable for everyone. With evidence-based care industry-leading support and a seamless integrated app we help thousands of patients across California Florida New York and Texas access GLP-1 therapies and comprehensive weight management all covered by insurance. Were pioneering a new approach that helps patients achieve long-lasting sustainable results.

Were at an inflection point. Our patient base is scaling fast our clinical and operational complexity is growing and we need a world-class operator to help us build the infrastructure for the next phase of growth. Join us in shaping a company that will help improve the most important thing in all of our lives: our health.

THE ROLE

Were looking for a VP of Operations (with a path to COO) to serve as the operational backbone of Shapely. Youll report directly to the CEO and own the systems processes and teams that keep the business running and that enable us to scale without breaking.

Your primary focus will be leading our patient support team and coordinating the operational logistics that keep our clinical engine running from pharmacy coordination to patient onboarding to cross-functional execution across the company.

This is not a strategy-only role. You will get your hands dirty. Youll be listening to patient support calls coordinating with pharmacy partners redesigning processes in our CRM and building the operational playbooks that let us grow from thousands of patients to tens of thousands. Youll also be a key thought partner to the CEO on company-wide priorities resource allocation and organizational design.

WHAT YOULL OWN

• Patient Support Operations (Primary) This is the heart of the role. Youll directly manage and elevate our patient support team: set and enforce quality standards reduce response times build scalable workflows for patient inquiries onboarding and retention and ensure every patient interaction reflects the level of care we stand for.
  

• Operational Coordination & Logistics Serve as the connective tissue across clinical growth product and operations. Coordinate pharmacy partnerships manage vendor relationships run the operating cadence (team meetings OKRs project tracking) and ensure nothing falls through the cracks as we scale.
  

• Process Design & Automation Identify bottlenecks design efficient workflows and partner with our technology team to automate what can be automated. You should be excited to learn and optimize operational systems.
  

• Billing & Revenue Cycle Oversight Our billing workflows are largely automated but youll ensure the system stays healthy: monitor denial trends coordinate with our billing manager on exceptions and partner with finance on revenue recognition and payer-related issues.
  

• Finance & Analytics Coordination Work closely with finance and analytics leads to ensure operational decisions are data-driven and that reporting cadences keep leadership informed.
  

• HR & People Operations Partnership Collaborate closely with our HR lead on recruiting onboarding performance management and team culture. Bring strategic thinking to people operations headcount planning compensation frameworks and organizational design.
  

Requirements

WHO YOU ARE

• Exceptional problem solver. You break down ambiguous messy operational challenges into structured plans and execute relentlessly. You ask the right questions before jumping to solutions.
  

• Proven operator. Youve built or scaled operational functions at a high-growth company. You know what good looks like for support billing and people ops and you know how to get there from scrappy beginnings.
  

• Top-tier analytical background. We strongly prefer alumni of McKinsey BCG Bain or equivalent tier-one consulting firms. The structured thinking pattern recognition and intensity these environments develop is exactly what this role demands.
  

• A leader people want to follow. Youll manage a growing team across support and operations. You set high standards give direct feedback and create an environment where people do their best work.
  

• Relentlessly organized. You run tight processes maintain clear accountability and never let things slip. You build systems so that operational excellence isnt dependent on heroics.
  

• Curious and fast-learning. Healthcare is complex. You may not have a healthcare background and thats fine but you need the intellectual curiosity and speed to learn payer dynamics compliance requirements and clinical workflows quickly.
  

• Hands-on and ego-free. At a company our size the VP of Ops also takes notes updates the CRM and jumps on a patient escalation call. You find energy in the details not just the strategy.
  

NICE TO HAVE

• Experience in healthcare telehealth or digital health operations.
  

• Familiarity with medical billing revenue cycle management or payer contracting.
  

• Prior experience working in or with US-based companies from Argentina/Latin America.
  

• MBA or advanced degree from a top-tier institution.
  

WHY SHAPELY

• High-impact role at a company thats genuinely helping people transform their health covered by their insurance not out of pocket.
  

• Direct partnership with a technical hands-on founder-CEO who will invest in your growth.
  

• Join at an inflection point where your work directly shapes the trajectory of the company.
  

• Competitive compensation ($120160K USD base performance bonus).
  

• Collaborative high-caliber executive team already based in Argentina.