Customer & Operations Associate

Most tools for small businesses werent built for real operators.
They were built for employees in offices not people running a business from their phone.

Were changing that.

We build mobile-first business software that feels like a consumer app runs on AI and spreads like a creator brand.

Our first product Allo gives you a second number on your phone answers missed calls with AI transcribes everything and syncs it to your CRM.

Over 20000 businesses use it every day.
Next up: expenses invoicing and more.

Weve raised 15 million dolars from Base10 Lightspeed EMBLEM and 30 top operators.
Our team is based in Paris Buenos Aires Miami.

• Own the customer onboarding experience helping users get value from the product as quickly as possible.

• Be a key human touchpoint for users during onboarding and support situations where automation is not enough.

• Support users with questions issues and setup always with a product-first mindset.

• Turn onboarding and support interactions into clear feedback for product and operations.

• Grow into a highly operational role at the intersection of customers product and AI.

• Guiding new users through onboarding via Intercom answering questions and unblocking issues.

• Managing daily customer conversations prioritizing requests and resolving them efficiently.

• Tagging and categorizing onboarding and support conversations to understand pain points and gaps.

• Sharing insights with product and tech teams to help reduce future support needs.

• Testing and iterating on onboarding messages flows and automations.

• Continuously learning and experimenting with AI tools and operational improvements.

• Tech-fluent. You pick up new software in minutes not hours. You already using AI tools in daily life or personal projects.

• Empathetic & Patient: You genuinely enjoy helping people. You see a frustrated customer as a puzzle to solve not a nuisance.

• Curious and analytical: you enjoy understanding user problems and improving processes.

• Organize proactive you have a bias for action. You dont need hand holding and can will roll up your sleeves and do whatever it takes to get the job done.

• Start up ready: Youre excited about being the first in this role. Youre happy to help build the processes not just follow them.

• Fluent in English.

Bonus points for: Experience with tools like Intercom Zendesk HubSpot or Notion.

• You care about users having a great first experience with the product.

• You see onboarding and support as a way to improve the product not just answer questions.

• You like fixing problems so they dont happen again.

• Youre hands-on proactive and not afraid to suggest improvements.

• Youre excited to grow fast by taking ownership of real responsibility.

• Collaborative Culture: Youll work closely with Sales and Product giving you a 360-degree view of how a tech company operates.

• Growth Path: As the first hire in this department you have a direct path to Lead Support or Customer Success Manager as the company grows.

• Competitive salary (in USD)

• Equity package

• Hybrid position

• 10-day team retreats abroad

• Laptop and work setup of your choice

• A tight ambitious team building something real fast

Click the Apply button on this page to send your application.

No cover letter needed just tell us who you are and why this role fits you.

Not the perfect match but want to join us Send a spontaneous application to .

We welcome people from all backgrounds.

If youre part of an underrepresented group in tech we especially want to hear from you.

Required Experience:

IC