Tehnology Support III

As a Technology Support III in Commercial & Investment Bank you will be responsible for ensuring the reliability security high availability and scalability of critical CIB Digital Enablement production applications with a particular focus on robust Identity and Access Management (IAM) and cloud infrastructure leveraging AWS and Kubernetes. The ideal candidate will drive best practices foster cross-functional collaboration and champion continuous improvement in production management processes. You will play a key role in ensuring the operational stability availability and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firms systems will be key and set you up for success as you navigate tasks related to identifying troubleshooting and resolving issues to ensure a seamless user experience.

Job Responsibilities

• Oversee the end-to-end management of production and UAT environments ensuring high availability resiliency reliability performance and security.
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies address issues and drive evolution of utilization of standard observability tools.
• Escalate and communicate issues and solutions to the business and technology stakeholders actively participating from incident resolution to service restoration
• Drive incident problem and change management in support of full stack technology systems applications or infrastructure
• Participate the design deployment and optimization of AWS-based infrastructure leveraging cloud-native solutions for scalability and resilience.
• Investigate and resolve data-related incidents including quality issues performance problems and connectivity failures.
• Perform root cause analysis on production issues and implement preventive measures to reduce future occurrences.
• Collaborate with development teams to troubleshoot complex data pipeline issues and system anomalies.
• Collaborate with engineering product security and business teams to align production management initiatives with organizational goals.
• Analyze large datasets to identify patterns anomalies and potential data quality concerns executing validation and reconciliation procedures.
• Interface with business users traders and analysts to understand data requirements optimize data feeds and resolve issues.
• Understand service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers

Required qualifications capabilities and skills

• 5 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• In-depth knowledge of monitoring and observability tools such as Geneos Dynatrace Grafana and Splunk including configuration integration and analysis of application and infrastructure metrics.
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Understanding of Identity and Access Management (IAM) ForgeRock and Ping Identity OAuth OIDC Exposure including policy design implementation and audit. Mobility FIDO2 exposure.
• Understanding of AWS services (EC2 IAM S3 Lambda CloudFormation etc.) architecture and security best practices.
• Familiarity with container and container orchestration such as ECS Kubernetes Docker and Cloud Foundry.
• Proficient in at least one programming language such as Python Java/Spring Boot.
• Excellent communication and stakeholder management skills.
• Familiarity with Unix/Linux operating systems and shell scripting
• Demonstrated success in leading large-scale complex production environments in a fast-paced organization.
• Fluent in English

Preferred qualifications capabilities and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud
• Experience with other database technologies (Oracle PostgreSQL)
• Knowledge of financial markets and trading systems
• Familiarity with data visualization tools and statistical analysis
• Experience with version control systems (Git) and agile development methodologies
• Understanding of network protocols and system architecture concepts
• Relevant AWS certifications (e.g. AWS Certified Solutions Architect AWS Certified Security Specialty).