ServiceNow Developer Support Specialist

We are looking for a ServiceNow Developer / Support Specialist to join our team and play a key role in designing developing and supporting enterprise solutions on the ServiceNow platform. This position combines hands-on development with advanced technical support offering the opportunity to work on complex integrations process automation and continuous platform improvement.

• Develop configure and customize ServiceNow applications modules workflows and flows to support business needs and drive operational efficiency.
• Provide advanced L2/L3 technical support for ServiceNow and integrated applications including troubleshooting root cause analysis and resolution of complex issues.
• Design and implement automation solutions using JavaScript Business Rules Client Scripts UI Policies Flow Designer and REST/SOAP integrations.
• Collaborate with business stakeholders analysts process owners and technical teams to translate requirements into scalable and sustainable solutions.
• Maintain enhance and optimize existing ServiceNow modules including Incident Problem Change Service Catalog and other platform capabilities.
• Design develop and maintain scoped applications ensuring adherence to ServiceNow best practices performance standards and platform governance.
• Create and maintain technical documentation knowledge articles and user guides to support ongoing platform adoption and knowledge sharing.
• Contribute to continuous improvement initiatives by identifying opportunities for automation optimization and process enhancement.

• Proven experience developing and administering solutions within the ServiceNow platform.
• Strong understanding of ServiceNow architecture data model core modules and development best practices.
• Hands-on experience with JavaScript ServiceNow scripting Flow Designer and API integrations (REST/SOAP).
• Experience providing L2/L3 support troubleshooting complex technical issues and performing root cause analysis.
• Proven experience designing developing and maintaining scoped applications.
• Strong problem-solving communication and stakeholder management skills.
• Ability to work both independently and collaboratively in a fast-paced dynamic environment.

• Experience working in banking or financial services environments.
• Knowledge of ITSM processes and frameworks.
• ServiceNow certifications.

If youre passionate about building innovative solutions automating processes and maximizing the value of the ServiceNow platform wed love to hear from you.