Senior Genesys Cloud Engineer

We are looking for a Senior Genesys Cloud Engineer to design integrate support and optimize contact-center solutions. The role combines advanced platform expertise with customer-focused teamwork and flexible service conditions

Working Hours: This role requires close cooperation with the Spanish team during Spanish business hours 10:00 AM6:00 PM Spain time (approximately 5:00 AM1:00 PM Argentina time).

Language Requirements: Fluency in both Spanish and English is required.

Responsibilities

• Design develop configure and maintain Genesys Cloud CX solutions ensuring alignment with technical and customer requirements.
• Design and optimize interaction flows in Genesys Cloud Architect including IVR ACD queues bots omnichannel interactions callbacks and social messaging.
• Configure and optimize Genesys Cloud routing including queues skills schedules and routing rules.
• Develop and maintain integrations with external systems using Genesys Cloud Platform APIs webhooks and Data Actions for REST/JSON APIs.
• Develop and maintain Outbound Dialing configurations including Predictive Progressive and Preview Campaigns as well as recording and quality management capabilities.
• Implement conversational automation using Dialog Engine Bot Flows and third-party bots through Bot Connector; configure Genesys Cloud analytics dashboards and reporting solutions.
• Provide Level 2/3 technical support for incidents and service requests while collaborating with technical and business teams to deliver effective solutions.

Qualifications :

• 6 years of experience designing developing configuring and maintaining Genesys Cloud CX solutions.
• English B2 and Spanish C1 proficiency.
• Hands-on experience with Genesys Cloud Architect including call messaging IVR and bot flows.
• Hands-on experience with Genesys Cloud Platform APIs including REST API integrations queries webhooks and process automation.
• Experience with Genesys Cloud Data Actions for integrating external REST/JSON APIs.
• Experience configuring Genesys Cloud Outbound Dialing including Predictive Progressive and Preview Campaigns.
• Experience with Recording Quality Management Analytics and Reporting including recording configuration tagging quality assurance processes dashboards and Analytics APIs.

• Nice to Have:

• Experience with Genesys Dialog Engine Bot Flows and Bot Connector including integrations with third-party bot platforms such as Google Dialogflow or AWS Lex.
• Experience with Workforce Engagement Management (WEM) including schedules skills and workforce planning.

Additional Information :

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality. 

*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Remote Work :

Yes

Employment Type :

Full-time