Senior Customer Solutions Mgr, CSM SOLA

Guide AWS customers through transformative cloud journeys while orchestrating collaboration across multiple teams to deliver measurable business this visible role youll partner with enterprise leadership to translate strategic cloud adoption initiatives into executable plans ensuring seamless migrations and sustainable operational success.

We are a customer-focused organization dedicated to helping enterprises and mid-market companies unlock the full potential of cloud technology. Our team brings together sales support solutions architects and professional services specialists who share a commitment to customer success. We work with leading companies building mission-critical applications and we believe that world-class support and strategic guidance are essential to their achievements. As a Customer Solutions Manager youll be a trusted peer to this diverse group helping us coordinate our efforts and ensure every customer receives cohesive high-impact support. Together were shaping how organizations transform their operations through cloud adoption and your role will be instrumental in making that vision a reality for our customers.

Key job responsibilities
- Partner with customer and AWS leadership to develop multi-year cloud adoption roadmaps translating strategic initiatives into concrete sequenced actions that align with customer business milestones.
- Orchestrate collaboration across Sales Support Solutions Architecture and customer teams to plan and execute major workload migrations and cloud transformations.
- Design and deliver comprehensive education programs governance frameworks and executive briefing sessions that prepare customers for successful cloud adoption and operational excellence.
- Manage program cadence and accountability by establishing reporting mechanisms tracking progress against key metrics and ensuring all stakeholders remain aligned on timelines and deliverables.
- Identify and solve customer challenges by leveraging AWS services tools and innovative approaches while advocating for customer needs across AWS product and engineering teams.

A day in the life
As an AWS Customer Solutions Manager youll serve as the central connector between our customers and AWS teams ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer executives to align cloud adoption with their business objectives coordinating between our Sales Support and Solutions Architecture teams to remove blockers and tracking progress against key milestones. Youll develop comprehensive education and governance plans that prepare customers for successful workload migrations lead executive briefing sessions that showcase AWS capabilities and manage go-live events that mark critical transitions. Beyond these structured activities youll identify emerging customer challenges and proactively develop innovative solutions tools and approaches that address their unique needs.

About the team
Why AWS Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture: Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our
uniqueness.

Mentorship and Career Growth: Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better- rounded professional.

- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 2 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.