Senior Business Analyst

Project the aim youll have

White-label B2B e-commerce platform for a leading US promotional products company. The platform is built on Shopify Plus (Hydrogen) with a .NET 8 microservices backend on AWS supporting multiple branded storefronts and integrating with a range of legacy systems including ERP order management inventory pricing and marketplace connectors (Amazon Walmart). This is a brownfield modernisation programme with real complexity: multiple vendors multiple stakeholder groups (business product tech marketing) phased delivery across POC MVP and full launch and requirements that span backend services front-end UX and third-party integrations. The gap between business intent and engineering-ready specifications has been identified as a critical risk and this role exists to close it.

Position how youll contribute

• Own the end-to-end requirements process: elicitation analysis documentation validation and traceability across POC MVP and full-launch phases
• Translate business requirements into structured engineering-ready artefacts: use cases user stories acceptance criteria and service-level specifications
• Work directly with client stakeholders (business product marketing operations) to surface clarify and prioritise requirements resolving ambiguity before it reaches dev
• Map requirements to Jira epics features and tickets in collaboration with the Team Lead and Project Manager; maintain the single source of truth in SharePoint / Confluence
• Facilitate and document discovery sessions refinement workshops and stakeholder reviews across functional areas: Order Management Identity & Auth Pricing Inventory Catalog Notifications and Analytics
• Identify and flag gaps between business requirements and existing user stories; ensure all delivery teams are working from aligned up-to-date specifications
• Analyse legacy systems and current-state workflows to inform migration planning and identify integration dependencies
• Support phase-boundary decisions (POC vs MVP vs full launch) by maintaining clear scope documentation and change control records
• Define and document acceptance criteria for each service and integration point; support QA in test case derivation

Qualifications :

Expectations the experience you need

• 3 years of experience as a Business Analyst on software delivery projects ideally in agile/scrum environments
• Proven ability to translate complex business needs into structured developer-ready requirements (user stories use cases acceptance criteria)
• Experience facilitating workshops and discovery sessions with mixed technical and non-technical stakeholders
• Comfort working across backend and frontend domains able to engage meaningfully with engineers on API contracts data flows and service dependencies
• Experience maintaining requirements traceability across tools such as Jira Confluence and SharePoint
• Strong analytical thinking: ability to identify gaps ambiguities and conflicts in requirements before they become delivery risks
• Excellent written and spoken English clear concise documentation and confident stakeholder communication
• Experience in brownfield or platform modernisation projects including mapping legacy system behaviour and supporting migration planning

Nice to have 

• Familiarity with e-commerce platforms Shopify Plus BigCommerce or similar
• Experience with multi-vendor delivery models and managing requirements across multiple development teams
• Exposure to backend service design concepts: REST APIs event-driven architecture microservices data flows
• Understanding of B2B e-commerce promotional products or print-on-demand business models
• Familiarity with ERP systems (e.g. Great Plains) marketplace integrations (Amazon Walmart) or MarTech tooling (Klaviyo GTM GA4)
• Experience with P0/P1/P2 prioritisation frameworks and phase-based scope management

We are accepting applications from the LATAM countries

Additional Information :

Remote Work :

Yes

Employment Type :

Full-time