Principal, AI Experience Innovation

Description -

Job Summary

HP is reimagining how customers employees media and partners experience our brand in the AI era. As AI transforms how people discover information engage with content and make decisions we are building new ways to create intelligent adaptive experiences that strengthen HPs leadership in the future of work.

This role is responsible for setting and leading how customers employees media and partners experience our brand in the AI era. As AI transforms how people discover information engage with content and make decisions we are building new ways to create intelligent adaptive experiences that strengthen HPs leadership in the future of work.

This is not a traditional engineering role. It is an innovation leadership position focused on applying emerging technologies to solve business challenges improve customer experiences and enable new ways of working across Marketing.



Responsibilities

Identify opportunities where AI can transform customer employee and stakeholder experiences across HP.
Rapidly develop and validate concepts that demonstrate new approaches to digital engagement storytelling knowledge discovery and personalized experiences.
Partner with Corporate Affairs Marketing Communications Digital Experience and business leaders to translate strategic priorities into innovative solutions.
Create interactive demonstrations and prototypes that help leaders visualize future customer experiences and accelerate organizational alignment.
Evaluate emerging AI technologies and recommend practical applications that support HPs strategic priorities.
Help establish reusable capabilities that enable teams across the organization to create more intelligent scalable and personalized experiences.
Drive experimentation through rapid learning cycles using feedback to continuously refine concepts and identify the highest value opportunities.
Collaborate with design content analytics and digital teams to ensure innovations align with customer needs and business outcomes.
Represent HPs innovation efforts through internal showcases executive demonstrations workshops and cross functional initiatives.
Foster a culture of curiosity experimentation and continuous improvement across the organization.

Education & Experience Recommended
Four-year or Graduate Degree in Marketing Communications Business Administration Computer Science or any other related discipline or commensurate work experience or demonstrated competence.

Experience working with AI enabled products digital experiences conversational interfaces or emerging customer engagement technologies.
Background in digital strategy customer experience design innovation product innovation or experience transformation.
Experience building executive demonstrations innovation showcases or strategic proof of concepts.
Familiarity with modern AI capabilities and how they can be applied to communications marketing content and customer engagement.

Preferred Certifications
NA

Knowledge & Skills
AI capabilities

AI enabled products

Emerging customer experience technologies

Digital Strategy

Customer Experience innovation

Design innovation

Product innovation

Cross-Org Skills

Effective Communication

Results Orientation

Learning Agility

AI / Digital Fluency

Customer Centricity

Impact & Scope
Impacts large functions and leads large cross-division functional teams or projects.

Complexity
Provides highly innovative solutions to complex problems within established policy.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal