Placement Support Intern (Fully Remote)

Were on an ambitious and challenging mission to provide guaranteed internships to anyone anytime anywhere - no one else is doing this at our scale! Regardless of background major location or career field every student can gain invaluable experience at innovative companies worldwide significantly enhancing their employability and career readiness. Trusted by universities governments foundations and online education institutions were transforming learners lives globally.

Our growth and impact have been recognized globally:

• $14.3million Series A fundraise announced in September 2022 with investors including Hambro Perks Sequoia India & Surge Arsenal Growth Kaplan and Ascend Vietnam Ventures

• Ranked 20th out of 13000 organizations to Escape To in 2023Featured as a Top 100 EdTech Startup by HolonIQ inand 2023

• Rated as a Top 50 Rising Startup by Tech in Asia in 2022

• Remote-first with 100 employees across 20 countries globally

• B2B EdTech product trusted by 100 universities 10000 interns and 14000 companies

We believe candidates should have a clear view of how we work before deciding to apply. Explore our VI-P Guide to learn more about our values how we operate how we design our packages and what its like to work at Virtual Internships.

This is a frontline support internship. Youll spend most of your time on calls and in the help desk helping interns from around the world get the most out of their Virtual Internships placement.

Virtual Internships places students and graduates into remote internships with host companies across the globe.

Our Placement Success Advisor (PSA) team supports those interns while theyre on the job: checking in solving problems and stepping in when something isnt working.

As a Placement Support Intern youll join that team. If you enjoy talking to people like being the person who sorts things out and want to learn how a global operations team really works this role is for you.

To be upfront: this is not a strategy or project role from day one. Project work comes later once youre confident in the core a typical week you might calm a nervous intern in their first week untangle a scheduling mix-up between an intern and their supervisor and spot early signs that an internship is going off track.

This is a 3-month unpaid internship focused on providing you with hands-on experience in a process-driven role focused on reliability organisation and attention to detail. You will work within clearly defined systems and procedures with support and training provided throughout the internship.

The role is expected to be 25 - 30 hours per week with availability to attend required sync meetings. Youll start supported and build up to working independently. Once youre confident in the core role you can take on operational project work.

• Week 1: Learn. Shadow calls learn our tools and handle simple tickets with review.

• Weeks 2-3: Co-lead. Run calls with a PSA alongside you and manage tickets with spot checks.

• Weeks 4 : Own. Run your PSAs calls and some tickets with a weekly check-in with your manager.

• From around week 5: Grow. If the core role is going well youll take on project work such as improving our processes frameworks and team guides.

We care more about how you communicate and follow through than about your degree or past job titles.

Youll fit well if you:

• Speak and write clear natural English and adjust your tone to whoever youre talking to

• Stay warm and calm when someone is confused stressed or frustrated

• Genuinely enjoy talking to people including on repetitive everyday calls

• Do what you say youll do and tell someone early when you cant

• Are comfortable learning new tools and working remotely with a global team

Its a bonus if you have:

• Experience in customer service student support tutoring peer mentoring or a similar people-facing role

• Experience working or studying across cultures or time zones

This probably isnt the role for you if youre mainly looking for strategy research or project work. Wed rather you know that now.

Real Operational Experience

You will contribute to live internship operations supporting interns and host companies globally.

Professional Systems Exposure

Gain hands-on experience using operational and customer success tools used across global organisations.

Structured Development

Receive regular feedback defined expectations and clear workflow training throughout the internship.

Professional Reference

Successful completion of the internship will include a professional reference supported by documented performance and contribution.

Virtual Internships is an equal opportunity employer committed to equality and diversity amongst both our employees and prospective applicants. We ensure all applicants are treated equally and fairly throughout our recruitment process.