Operations Manager
Job Location:
Buenos Aires - Argentina
Monthly Salary:
Posted on:
Vacancies:
Department:
Job Summary
This is a first-line hands-on people leadership role supporting a local team of Presentation Specialists. The focus is on day-to-day execution prioritization coaching and performance support to deliver timely high-quality client solutions.
Shift: MondayFriday 1:00 pm 10:00 pm
Job Responsibilities:
- Provide daily guidance prioritization and support to Presentation Specialists to ensure processes and methodologies are followed
- Track work in progress and team coverage; monitor core metrics (demand vs. capacity) and escalate risks/issues to management
- Support onboarding and training; provide ongoing feedback and coaching to drive quality and timeliness
- Ensure adherence to HR/Compliance and departmental policies and procedures including health & safety guidelines
- Foster a positive inclusive team environment; remove blockers and drive rapid resolution for clients
- Identify improvement opportunities and support implementation in partnership with management and global partners
Required Qualifications Skills and Capabilities:
- Bachelors degree
- Advanced English
- 3 years of relevant operations/service delivery experience
- Proven experience leading a team is required.
Strong communication organization and problem-solving skills
Preferred Qualifications:
- Exposure to KPI tracking and basic workforce planning
Required Experience:
Manager
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
