General Virtual Assistant

• Work Type: Full-time.

• Schedule: Standard U.S. business hours.

• Location: 100% Remote.

We are seeking a highly organized General Virtual Assistant to provide administrative and operational support to the this role you will help keep day-to-day operations running smoothly by managing schedules updating CRM data assisting with customer communications and coordinating directly with the operations team. The ideal candidate brings prior experience supporting U.S.-based service businesses particularly within logistics dispatch or high-volume customer service environments.

• CRM & Data Management: Manage and update booking details work orders and job notes accurately in SmartMoving or similar CRM systems. Track leads quotes and client communications.

• Customer Communication: Serve as a primary point of contact for customers via email phone and chat to handle scheduling confirmations customer service concerns and follow-ups always maintaining a professional and friendly tone.

• Dispatch Support: Support daily dispatch operations by verifying job details confirming mover assignments and ensuring overall schedule accuracy.

• Administrative Duties: Assist with core administrative tasks including invoice tracking data entry and report generation.

• Team Coordination: Coordinate seamlessly with the internal operations team to resolve client inquiries quickly and update progress logs.

• Experience: 2 years of experience in customer service and administrative support preferably as a Virtual Assistant.

• Technical Proficiency: Hands-on experience using CRMs (HubSpot Jobber etc.) and proficiency in Google Workspace (Sheets Docs Calendar).

• Communication Skills: Strong written and spoken English communication skills.

• Core Competencies: Highly organized detail-oriented and capable of multitasking and managing multiple priorities effectively in a fast-paced environment.

• Remote Infrastructure: Must have a dedicated noise-free home office setup equipped with a reliable high-speed internet connection and a backup power source.

• Direct hands-on experience using SmartMoving CRM is highly preferred.

• Performance-based raises.

• Minimum 5 days off annually (paid or unpaid based on client terms).

• Annual cost-of-living adjustments at your one-year anniversary.