Facilities Analyst

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Job Description: Facilities Analyst

Position Summary

The Facilities Analyst will provide key operational support across maintenance operations basic finance vendor management occupancy services and events. This position serves as the central point of contact for Googlers clients and visitors ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met with the highest standards of excellence professionalism and confidentiality.

Key Responsibilities

1. Customer Service Reception and Access Management

• Front Desk: Maintain order and aesthetics of the reception area creating a positive first impression when greeting clients employees and visitors.

• User Experience: Provide exceptional customer service demonstrating confidence professionalism and immediate responsiveness.

• Correspondence Management: Coordinate mail courier and messenger services at both local and international levels including handling small packages.

• Access Control: Securely manage access cards (badge activation) keys and locker assignments.

• Onboarding and Parking: Serve as the main point of contact (Main POC) for new employee office orientation assist with onboarding/offboarding process follow-up and manage parking control along with vehicle records.

2. Event Coordination and Execution

• Ticket Management: Respond to all internal event ticket requests the same day they are received to ensure established KPIs are met.

• Pre-Event Coordination: Communicate daily room layouts and special requests to the room setup team. Request and actively follow up on guest lists with a minimum of 48 hours notice before the event.

• Real-Time Support: Ensure physical presence at the start of each event to facilitate smooth check-in and ensure internal hosts are ready to receive their guests. Resolve user questions quickly and directly through chat channels or in-person support.

• Quality and Post-Event: Inspect room distribution on the event day to accommodate last-minute requirements. Upon completion immediately evaluate room conditions notify the cleaning team and record the event in the monthly tracking spreadsheet.

• Measurement: Deploy monthly customer satisfaction surveys to collect feedback and measure event service quality.

3. Facility Management and Maintenance Operations

• Site Inspections: Conduct continuous walkthroughs to ensure a clean organized and safe office aligned with current building procedures.

• Work Orders: Respond to and promptly resolve building work orders ensuring compliance with contract KPIs.

• Administrative Support Tasks: Scan legal documentation manage Lost & Found inventory and coordinate general user requests.

4. Alignment Compliance and Team Culture

• Collaborative Work: Actively participate in cross-functional alignment meetings with stakeholders and other internal teams promoting an environment of cooperation excellence and personal success.

• Compliance: Report any anomalies poor practices or violations of safety and regulatory compliance policies within the site or during events.

• Improvement Feedback: Provide direct feedback to the Facilities/Events Manager on opportunities for operational process improvement.

• Flexibility: Perform other operational tasks and assignments as directed by the leadership team or account manager.

Qualifications

• Experience: Minimum 2 years in customer service positions ideally within Facility Management environments property administration hospitality or similar corporate roles.

• Education/Languages: Excellent verbal and written communication skills; fluent English is a mandatory requirement.

• Technical Skills: Proficient use of computer tools and ticket/work order management systems.

• Soft Skills: Professionalism high responsiveness organization proactivity and self-motivation. Ability to work independently with minimal supervision in a flexible and dynamic environment.

Physical Capability: Ability to perform minor physical activities associated with the role such as floor inspection walks and transporting courier packages.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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