Document & Business Solutions Operations Supervisor

As a Document & Business Solutions (DBS)- Operations Supervisor you are responsible for end-to-end oversight and execution of mail scanning and print operations. This role requires hands-on expert knowledge across the full operational lifecycle so you can effectively manage and coach the production teams ensure consistent SLA / quality / compliance delivery and serve as operational production backup by stepping into day-to-day processing when coverage or volume requires.

You will work across DBS production environments/locations (4 within Buenos Aires area) as needed to meet business demand and customer commitments.

This is not a desk-only supervisory rolecandidates must be able to lead and also perform end-to-end mail/print production activities as operational backup when required.

Job Responsibilities:

• End-to-end operations leadership for DBS services (mail scanning/digitization print production) ensuring daily workflow runs smoothly (capacity performance quality escalations) and meeting DBS standards/SLAs.
• Customs/import management owning relationships with customs agents and handling complex import situations.
• Hands-on production support operating equipment (postage X-ray inserting printing scanning) and serving as backup by performing production work when needed.
• Quality control: enforce QC measures address defects/rework with root-cause resolution.
• Controls compliance and safety: identify and correct non-compliant activities ensure site Health & Safety and safeguard confidential/personal information.
• Client/stakeholder management: build relationships respond to service needs and resolve complex inquiries/escalations (mail research discrepancies).
• Operational management & continuous improvement: implement new services/projects maintain local procedures manage inventory/fulfillment and logistics keep advanced tracking/reporting (Excel) and drive process improvements.
• Work coverage requirements: rotate across up to 4 Buenos Aires locations MonFri 96 with flexibility for coverage 100% onsite plus administrative/other assigned duties.

Required Qualifications Skills and Capabilities:

• Proven end-to-end operations experienceinhigh-volume print production environments with the ability to step into production roles as needed.
• 5 years experience in high volume professional printing.
• 10 years experience in team management (or equivalent demonstrated leadership in operations).
• Intermediate English (spoken and written).
• Strong working knowledge of Microsoft Office (Excel Word PowerPoint Outlook) including comfort retrieving/sorting data in Excel.
• Demonstrated ability to work under minimal supervision prioritize and follow through in fast-paced production environments.
• Strong customer service mindset and professional stakeholder communication.
• Detail- and deadline-oriented; high standards for confidentiality and controls.

Preferred Qualifications:

• Experience with mail environments (e.g. x-ray screening chain-of-custody processes).
• Experience supporting multi-site operations and variable shift coverage.
• Experience with inventory control systems and operational KPI reporting.