About the Role:

As a Lifecycle Manager you will ensure new clients are successfully onboarded onto the SaaS platform. You will be responsible for providing technical guidance troubleshooting issues and ensuring clients can use the platform to its fullest potential. This role requires a strong understanding of technical concepts related to system integrations and SaaS platforms.

Please note: This position is based in our clients new Recoleta office and requires full- time in-office presence.

What Youll Do:

• Serve as the primary point of contact for new clients guiding them through the onboarding process and ensuring a smooth experience.

• Conduct tailored training sessions to help clients understand the platforms capabilities including integration and technical workflows.

• Assist clients with configuring system integrations troubleshooting technical issues and resolving operational challenges.

• Collaborate with cross-functional teams (development support and customer success) to ensure client requirements are met effectively.

• Provide support with system setup data migration and basic configuration tasks.

• Continuously gather feedback and suggest improvements to streamline the onboarding process.

What Youll Bring:

We are looking for candidates with a blend of technical and customer-facing experience. You will need the following:

• API Knowledge: Experience in configuring and troubleshooting API connections with the ability to understand how systems communicate with each other.

• Technical Problem-Solving: Strong troubleshooting skills to resolve integration and system issues particularly related to data transmission and system configuration.

• SaaS Expertise: Familiarity with SaaS platforms and understanding of how cloud-based applications are deployed and managed.
  

• Customer Success Skills: Proven experience in customer success/support/onboarding particularly in training and support roles in technical environments.

• Collaboration: Excellent communication skills and the ability to work closely with both technical and non-technical teams.

• Adaptability: Ability to quickly learn new tools and technologies and adapt to evolving technical requirements.

What We Offer

• Work with a global tech company backed by Phonexa US with ongoing growth and expansion in Argentina

• Official full-time employment under Phonexa SRL with full compliance to Argentine labor laws and all associated protections

• On-site role in our modern Recoleta office working closely with a supportive local team

• Competitive salary set in USD converted monthly to ARS at the official exchange rate with the option to receive payment in USD if you have a USD account

• Premium OSDE 310 health insurance fully covered by the company for you and up to 3 dependents

• 14 days of paid vacation 6 paid sick days and all official Argentine holidays

• Opportunity to work with a leading technology company in the SaaS industry